RMA Supervisor

TD SYNNEX • Fort Worth, TX

4d • Hybrid

About The Position

Leads the day-to-day operations of the Returns (RMA) Department to achieve productivity, receiving, shipping, and inventory accuracy goals while maintaining a safe, compliant, and efficient work environment.

Requirements

• High School Diploma or GED required.
• 5+ years of warehouse, logistics, supply chain, or operations experience.
• 2+ years of leadership or supervisory experience.
• Experience with Warehouse Management Systems (WMS).
• Proficiency in Microsoft Excel, Outlook, Teams, and other business applications.
• Strong data entry, reporting, and record-keeping skills.
• Effective problem-solving, critical thinking, and decision-making abilities.
• Strong leadership, organizational, and time management skills.
• Ability to learn new systems and adapt to changing business needs.
• Ability to stand and walk for extended periods, lift up to 40 lbs., and comply with PPE and safety requirements.
• Must have working knowledge of English language for training and safety purposes.

Nice To Haves

• Some college coursework or a Supply Chain/Warehouse certification preferred.
• Experience with computer products, inventory tracking, returns processing, or refurbishment activities preferred.

Responsibilities

• Supervise day-to-day RMA and warehouse operations.
• Execute and enforce operational policies, procedures, and standard work instructions.
• Drive productivity and accuracy across receiving, shipping, inventory control, and returns processing.
• Ensure compliance with safety, regulatory, and company policies.
• Manage non-compliant returns and execute appropriate resolutions.
• Lead employee onboarding, training, coaching, and development.
• Oversee vendor and customer return policies and procedures.
• Partner with operations to plan workforce needs and staffing levels.
• Monitor performance metrics and implement corrective actions to achieve operational goals.

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED