RM Support Associate

HSBC • , MO

1d

About The Position

We are currently seeking a high calibre professional to join our team as a (RM Support Associate). In this role you will support Relationship Managers (RMs) to optimise client planning, relationship returns, risk assets and management information for assigned relationships. You will raise credit applications on time for submission, drive customer satisfaction and minimise complaints by meeting agreed service level agreements. You will partner with internal teams to ensure suitable products/solutions are offered to customers, provide cover for colleagues during leave and support peer team members as needed. You will also participate in regular and ad hoc departmental calls/meetings and respond to customer queries promptly. Additionally, you will raise credit applications, perform financial spreading, and manage security documentation processes; proactively track and follow up outstanding items.

Requirements

• Bachelor’s degree in a relevant discipline.
• Strong interpersonal skills, commercial acumen and relationship-building capability.
• Results-driven, with knowledge of Commercial Banking products.
• Customer-focused with strong problem-solving skills.
• Good understanding of general banking products/services and ability to use bank systems (e.g., Customer Relationship Management system).
• Fluent English (spoken and written).
• Proficient in Microsoft Word, Excel and PowerPoint.

Nice To Haves

• Understanding of credit assessment, credit/operations approval processes and security documentation preferred but not essential.
• Putonghua is an advantage.

Responsibilities

• Support Relationship Managers (RMs) to optimise client planning, relationship returns, risk assets and management information for assigned relationships.
• Raise credit applications on time for submission.
• Drive customer satisfaction and minimise complaints by meeting agreed service level agreements.
• Partner with internal teams to ensure suitable products/solutions are offered to customers.
• Provide cover for colleagues during leave and support peer team members as needed.
• Participate in regular and ad hoc departmental calls/meetings.
• Respond to customer queries promptly.
• Raise credit applications, perform financial spreading, and manage security documentation processes; proactively track and follow up outstanding items.

Benefits

• continuous professional development
• flexible working
• opportunities to grow within and inclusive and diverse environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level