Risk Specialist, Issues and Events Management (US Card)
About The Position
As a Risk Specialist within the US Card Risk Event and Issues team, you will join a collaborative environment focused on learning and contributing to our critical event and issue management processes. This role is designed for individuals eager to dive in and help close out existing items while building a strong foundation in risk management practices at Capital One. You will work alongside experienced risk managers, business leads, and Card Governance, gaining hands-on experience with the entire lifecycle of an issue or event—from initial analysis and solution identification to execution and closure. Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items. We are looking for dedicated and disciplined professionals who are eager to learn and contribute to process improvements. You will use your communication and influencing skills by interacting with partners across various levels of the organization. Strong attention to detail and a desire to adapt to a dynamic environment are essential. This position is a foundational step, setting the stage for your personal career growth within Capital One.
Requirements
- High School Diploma, GED, or equivalent certification
- At least 1 year of experience in Risk Management, Project Management, Process Management, or Banking Operations
Nice To Haves
- A strong desire to learn and contribute to a collaborative, cross-functional team environment.
- Emerging problem identification, resolution, and analytical abilities.
- The ability to manage multiple tasks concurrently in a dynamic environment.
- An eagerness to learn about Risk Methodologies and corporate risk practices.
- Bachelor's Degree
- 2+ years of experience in Risk Management, Project Management, Process Management, or Banking Operations
- 1+ years of experience with G-Suite documentation management
Responsibilities
- Supporting business customers through Risk Event and/or Issue containment and remediation, with guidance from senior team members.
- Working with internal process owners, analysts, tech, and third parties to understand and address issues.
- Assisting in the analysis and interpretation of Risk Event and/or Issue results to understand implications and determine appropriate corrective actions.
- Coordinating, influencing, and negotiating with various teams to ensure timelines are met and remediation projects move forward.
- Contributing to the investigation of root causes and problem-solving for remediation projects.
- Maintaining artifacts, evidence, and entries into the system of record.
- Identifying and escalating situations to leadership in a timely manner.
- Supporting process improvements aligned with desired customer outcomes.
- Developing subject matter expertise on the Issue & Event processes when representing the department in projects and other meetings.
- Understanding and utilizing Capital One’s Risk Management tools and systems.
- Assisting in drafting and delivering presentations using well-reasoned information and cohesive data.
- Working collaboratively with your direct team and business partners, sharing tools, ideas, and expertise.
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
