Risk Solutions Service Manager (Southeast)

The Hanover Insurance Group • Richmond, VA

31d • Remote

About The Position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
Our Risk Solutions department is seeking a Service Manager to support the Southeast Region. This is a work from home role with regional travel. This is a Full-time, Exempt role.
POSITION OVERVIEW:
This is a dedicated account service position responsible for providing high quality consultative services and technical support to policy holders. Provides regional support on service management as well as marketing and stewardship support for underwriting.

Requirements

• 7+ years of experience in Risk Solutions handling middle market commercial accounts with strong emphasis on service.
• Customer service focused - Consistently displays awareness and sensitivity to the needs of internal and/or external clients/customers. Proactively ensures these needs are met or exceeded.
• Strong time management skills – must be able to effectively plan and organize work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands.

Nice To Haves

• ARM and/or CFPS preferred.

Responsibilities

• Manages a book of service accounts by acting as a single point of contact on multi-location accounts and by allocating resources based on account need
• Develops and executes service plans focused on loss and exposure reduction
• Assists regional underwriting in new business development, account improvement and retention through stewardship
• Possesses strong knowledge of policy holder services and acts as a Regional resource for staff and underwriter training on these services
• Coordinates among geographic regions on service assignments
• Assists the Risk Solutions Field Director in overseeing execution of service by field staff and provides coaching/feedback when needed.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees