Risk Mitigation Associate - Fraud

GOVX•La Vergne, TN

2d•Onsite

About The Position

The Risk Mitigation Associate – Fraud is a full-time position responsible for supporting GOVX’s efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction processing, and minimize related financial losses. This role reports to the Risk Mitigation Manager and works closely with Member Services.

Requirements

Associate’s degree (Bachelor’s preferred) and 1+ years in e-commerce fraud or risk management.
Technical Proficiency: ERP: NetSuite or similar software.
Technical Proficiency: CRM: ServiceNow or similar enterprise level software.
Technical Proficiency: Payments: Braintree and PayPal environments.
Skills: Strong analytical, organizational, and problem-solving abilities; capable of prioritizing in a fast-paced environment.
Attributes: Ability to perform well in a highly dynamic, diverse, and rapidly changing environment.
Candidates with prior GOVX experience must have proven performance in these areas.

Responsibilities

Review orders flagged by automated fraud prevention systems; investigate account details, verify information via phone/email, and confirm or cancel orders.
Assist in verifying customer data and account history to prevent refund delays and mitigate fraud.
Investigate potential violations of Terms of Use and educate customers to ensure compliance.
Identify trends and communicate findings across departments to improve fraud prevention processes.
Support investigation, analysis, and resolution of chargeback cases; gather documentation to dispute unsupported claims.

Benefits

Paid Time Off
Paid Sick Leave
Paid Holidays
401(k) plan with discretionary match available
Medical, Dental, Vision, and Life Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life
Employee Referral Program
Discounts on the GOVX website