Risk Manager

Children’s Minnesota•Minneapolis, MN

16h•Onsite

About The Position

This position has organizational wide management responsibilities as a key risk manager for the system. This role provides guidance and best practice in the areas of high-risk patient situations including patient and family events, device malfunctions, staff investigations and risk assessments on specific organizational risk exposure. The Risk Manager is responsible for the creation and delivery of training, and large group presentations, and serves as a day-to-day resource to clinicians/hospital staff relevant to risk issues. The role manages the Family Liaison function, providing strategic program and process development as well as operational day-to-day management, including process development, training and incident trends. This role will also be responsible for assisting with medical device recall, environment of care assessments and general liability claims.

Requirements

Bachelor's Degree in Nursing, Social Work, or other healthcare related field
Hospital or Clinic work experience
Excellent verbal/written communication skills
Ability to work with families of patients with complex psycho social issues
Ability to work in a team
Excellent computer skills
5-7 years experience in hospital or clinic setting
Staff management experience including process improvement and training development and delivery
Understand and maintain knowledge of both Federal and State regulations and laws

Nice To Haves

Masters level degree or juris doctorate

Responsibilities

Provide guidance and best practice in the areas of high-risk patient situations including patient and family events, device malfunctions, staff investigations and risk assessments on specific organizational risk exposure.
Create and deliver training and large group presentations.
Serve as a day-to-day resource to clinicians/hospital staff relevant to risk issues.
Manage the Family Liaison function, providing strategic program and process development as well as operational day-to-day management, including process development, training and incident trends.
Assist with medical device recall.
Assist with environment of care assessments.
Assist with general liability claims.
Provide both strategic program and operational management to the Family Liaison function with the Family Liaison roles as direct reports.
Primary focus on risk assessment and guidance on all family issues, complaints, safety/harm cases.
Provide guidance on all adoption and surrogacy issues within the Children's system.
Manage risk events involving families, patient safety or harm via connection with Clinical Risk Manager, insurance, claims and outside legal counsel.
Understand and maintain knowledge of both Federal and State regulations and laws.
Track and document incidents and prepare trend reporting on incidents.
Create and document all departmental processes.
Create and facilitate training for clinical, and family relations staff and departments.
Work on call, carry pager to provide coverage to various shifts of operation.
Evaluate and prioritize multiple and often competing demands.