Risk Manager I, Special Projects and Investigations

Amazon • Tempe, AZ

2d

About The Position

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a
trustworthy shopping experience across Amazon stores worldwide by protecting
customers, brands, selling partners, vendors and Amazon from fraud, counterfeit,
and abuse as well as providing world‐class support and building loyalty with
Amazon’s millions of selling partners. The Special Projects & Investigations
(SPI) team protects Amazon’s WW stores store by creating projects and programs
focused on the detection of abuse at its earliest point and identifying the root
causes, vulnerabilities or exploits to systematically address to prevent future
abuse. Our growth requires highly skilled candidates who move fast, have an
entrepreneurial spirit to create new solutions, a tenacity to get things done,
thrive in an environment of ambiguity and change, and are capable of breaking
down and solving complex problems. We value individual expression, respect
different opinions, and work together to create a culture where each of us is
able to contribute fully. The combination of our unique backgrounds and
perspectives strengthens our ability to achieve Amazon's mission of being
Earth's most customer-centric company.

We catch bad actors and stop online fraud; It’s fun! It’s hard! It matters! We
are passionate about protecting our selling partners and customers from bad
actors and want a candidate that shares that passion. We are looking for an
experienced Risk Manager with a background in risk or fraud investigations,
regulatory compliance, intelligence, or a related field to join our Risk Mining
team. On the Risk Mining team, you serve as the centralized intake for complex
investigations and escalations. You conduct deep dive analyses using internal
data systems and open source intelligence tools to uncover hidden patterns of
fraud and abuse. You collaborate with cross-functional partner teams,
translating technical findings into clear business impacts and developing
coordinated response plans. You document methodologies and work with partners to
scale detection capabilities. Your investigations directly protect Amazon’s
customers and the integrity of Amazon’s WW stores.

Requirements

• 3+ years of operations, risk, fraud investigations industry experience
• Knowledge of writing and optimizing SQL queries in a business environment with large-scale, complex datasets
• 1+ years of delivering cross functional projects experience
• Bachelor's degree or equivalent in Information Security, Computer Science, Risk Management, Engineering, Math, Statistics, or a related discipline, or equivalent technology experience
• Experience conveying complex technical concepts to both technical and business audience

Nice To Haves

• Experience with operations, risk, fraud investigations etc.
• Experience identifying and resolving complex issues
• Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python
• Experience working with large datasets, determining trends/patterns which can be used for value decisions
• Proficiency in foreign languages, particularly Mandarin, Russian, or Turkish

Responsibilities

• Investigate and analyze new and emerging fraud and abuse trends
• Apply critical thinking and judgment to inform complex enforcement decisions
• Identify gaps in risk controls and recommend policy improvements to product owners
• Leverage data analysis and investigative techniques to scale bad actor detection capabilities
• Partner with cross-functional teams to implement risk mitigation strategies
• Create and maintain documentation of investigation processes and findings
• Monitor key risk indicators and prepare regular reports for leadership
• Stay current on industry fraud trends and incorporate learnings into detection methods
• Be able to clearly articulate in detail, verbally and in writing, the sequence of events, patterns, and risk signals leading to abuse/fraud

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level