Risk Manager - Digital

U.S. Bank • Tempe, AZ

13d • Hybrid

About The Position

Partners with assigned Consumer and Business Banking (CBB) Digital business partners, First Line of Defense Risk/Compliance professionals, other Risk/Compliance/Audit professionals, and RCA Managers to provide independent compliance risk oversight and credible challenge. Supports the development, implementation, and maintenance of an effective compliance risk management framework and participates in projects and activities designed to promote compliance with applicable federal, state, and local laws and regulations. Provides Second Line of Defense (2LOD) oversight of Digital products, services, capabilities, processes, and customer experiences. Evaluates compliance risks and the effectiveness of First Line risk identification, assessment, monitoring, and mitigation activities. Identifies potential gaps in processes, systems, controls, or risk management practices; provides effective challenge and informs appropriate solutions. Identifies, responds to, and/or escalates compliance risks and issues as appropriate. Serves as a functional liaison between CBB Digital, First Line Risk Management, Corporate Compliance, and other Lines of Defense. This role is specifically aligned to CBB Digital and will work closely with the First Line of Defense Digital Compliance and Risk professional responsible for supporting Digital. The role provides independent compliance oversight and credible challenge related to Digital initiatives, products, platforms, customer journeys, marketing and communications, and changes to existing products and services. Responsibilities may include oversight and challenge of compliance risk assessments, change and initiative reviews, issue management, control assessments, regulatory change implementation, and other risk-management activities applicable to Digital. The expected regulatory expertise should include laws and regulations applicable to Digital banking products, services, communications, and customer experiences, including, as applicable, UDAAP/UDAP, Regulation E, E-SIGN, FCRA, ECOA/Regulation B, CAN-SPAM, TCPA, and other consumer protection requirements applicable to CBB Digital products and services.

Requirements

• Bachelor's degree, or equivalent work experience
• Typically more than eight years of applicable experience
• Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends impacting Digital and Consumer and Business Banking
• Considerable knowledge of consumer protection and compliance risks associated with digital banking products, services, platforms, customer journeys, marketing, communications, and emerging capabilities
• Considerable understanding of CBB Digital operations, products/services, systems, processes, and associated risks and controls
• Thorough knowledge of Risk/Compliance/Audit competencies and the Three Lines of Defense risk management framework
• Demonstrated ability to provide effective independent oversight and credible challenge of First Line risk-management activities
• Experience evaluating compliance risks associated with new products, product changes, digital capabilities, customer experiences, and business initiatives
• Strong analytical, risk assessment, process facilitation, and project management skills
• Ability to identify emerging compliance risks, evaluate the adequacy of mitigating controls, and appropriately escalate significant concerns
• Effective presentation, interpersonal, written, and verbal communication skills
• Effective relationship-building, influencing, and negotiation skills, including the ability to maintain constructive partnerships while preserving 2LOD independence
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications, word processing, spreadsheets, databases, and presentations

Nice To Haves

• Applicable professional certifications

Responsibilities

• Provides Second Line of Defense (2LOD) oversight of Digital products, services, capabilities, processes, and customer experiences.
• Evaluates compliance risks and the effectiveness of First Line risk identification, assessment, monitoring, and mitigation activities.
• Identifies potential gaps in processes, systems, controls, or risk management practices; provides effective challenge and informs appropriate solutions.
• Identifies, responds to, and/or escalates compliance risks and issues as appropriate.
• Serves as a functional liaison between CBB Digital, First Line Risk Management, Corporate Compliance, and other Lines of Defense.
• Provides independent compliance oversight and credible challenge related to Digital initiatives, products, platforms, customer journeys, marketing and communications, and changes to existing products and services.
• Oversight and challenge of compliance risk assessments, change and initiative reviews, issue management, control assessments, regulatory change implementation, and other risk-management activities applicable to Digital.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior