Risk Management Officer

AccorHotel • Chicago, IL

5d • $27 • Onsite

About The Position

The Risk Management Officer is responsible for the health and safety of all hotel guests and colleagues. This role involves providing warm, friendly, and helpful service, with a full understanding and execution of all aspects of the life safety system, including fire, evacuation, bomb threat, and emergency medical procedures. The officer must abide by and enforce all hotel policies and procedures, reporting any violations. This position requires documenting, filing, and reporting all incidents, conducting full investigations, and demonstrating the ability to effectively deal with colleagues and guests, using diplomacy to defuse anger and collect accurate information. Responsibilities also include patrolling assigned areas to ensure only authorized individuals are on property, managing all Lost and Found procedures, ensuring package pass procedures are followed, and enforcing key control policy. The role may also involve other assigned tasks.

Requirements

• High School Diploma or GED an asset
• 1-2 years related experience an asset
• Basic knowledge of Excel, Word and Opera an asset
• Strong interpersonal, organizational and problem solving abilities
• Ability to conduct detailed report writing
• Ability to work well under pressure in a fast paced environment
• Ability to work rotating shifts as needed (morning, afternoon, mid-shift, overnight)
• Ability to work varying schedules to reflect the business needs of the hotel
• Excellent communication skills (verbal and written)
• Ability to perform all housekeeping duties as outlined in hotel specific training and property specific checklists
• Ability to anticipate and focus attention on guest needs, being professional, welcoming and remaining calm and courteous at all times
• Detailed oriented and able to handle multiple tasks
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Warm, caring and helpful

Responsibilities

• Responsible for the Health and Safety of all hotel guests and colleagues
• Providing warm, friendly and helpful service
• Full understanding and executing all aspects of the life safety system (i.e. Fire, Evacuation, Bomb Threat, Emergency Medical Procedures, etc).
• Abiding by and enforcing all hotel policies and procedures and working with hotel management to correct of any violation of said policies when possible
• Reporting any violations which have not been corrected or cannot be corrected immediately
• Documenting, Filing and Reporting all incidents occurring within the hotel and conduct a full investigation of all said incidents.
• Demonstrating ability to effectively deal with colleagues and guests, utilizing diplomacy to defuse anger and collect accurate, detailed information
• Patrolling assigned areas to ensure only hotel colleagues, guests and visitors are on property
• Responsible for all Lost and Found procedures
• Ensuring package pass procedures are followed for all hotel items leaving the hotel
• Enforcing key control policy, including all sign-in/out procedures and to conduct key inventory at the beginning and end of each shift
• Any other tasks that may be assigned

Benefits

• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Comprehensive Benefit Package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED