H6320 RISK MANAGEMENT COORDINATOR

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

About The Position

The Risk Management Coordinator coordinates the Resort’s risk management, safety, claims, and emergency preparedness activities in support of the Director of Security. The role conducts fact-finding, maintains confidential records, coordinates training and safety initiatives, monitors corrective actions, and works with internal departments, insurers, and other external resources. It promotes compliance with applicable federal, state, local, gaming, and company requirements and helps protect guests, team members, and property. The Coordinator manages intake, documentation, follow-up, and reporting for claims and incidents; conducts facility safety inspections; coordinates the Resort Safety Program and training; maintains emergency-equipment records; and assists with emergency and disaster plans. The position coordinates assigned work but does not independently exercise settlement, payment, contracting, policy-approval, or disciplinary authority unless specifically delegated. Serious injuries, significant losses, regulatory concerns, suspected fraud, litigation notices, imminent hazards, and overdue corrective actions must be escalated promptly to the Director of Security. The role protects confidential information and may perform other related duties as assigned.

Requirements

Three years of progressively responsible experience in risk management, safety, claims, security, workers’ compensation, insurance, or a related field is preferred.
Working knowledge of incident documentation, claims coordination, workplace safety practices, emergency preparedness, and corrective-action tracking.
Proficiency with Microsoft Office applications and ability to learn approved claims, incident, training, or records systems.
Must obtain and maintain a gaming license.
Must be able to work special events, concerts, emergencies, or other operational needs as scheduled.
Must maintain a valid driver’s license if operating company vehicles is required.
Demonstrated organization and follow-through, accurate documentation and records management, professional written and verbal communication, incident fact-finding and objective reporting, safety awareness and hazard recognition, training and meeting coordination, confidentiality, sound judgment, guest service, teamwork, and accountability.
Must meet the company’s values and conduct expectations, including collaboration, enthusiasm, a positive approach, respect for others, and teamwork.
Physical ability to frequently stand, walk, use hands, handle or feel objects, reach, stoop, kneel, crouch or crawl, talk and hear; use handheld communications devices; occasionally lift or move up to 50 pounds; and stand for several hours.
Ability to work in a loud environment and in conditions that may include second-hand smoke, biohazardous fluids, hostile guest situations, and high stress.

Nice To Haves

Associate degree in risk management, occupational safety, business administration, criminal justice, hospitality, or a related field; relevant experience may be considered in place of formal education.
Experience in hospitality, gaming, tribal enterprise, or another regulated environment.
First Aid/CPR/AED instructor certification; certification must be obtained if assigned by management.

Responsibilities

Coordinate intake, documentation, and follow-up for general liability, property damage, and workers’ compensation matters; route matters requiring approval, settlement authority, legal review, or management direction to an authorized leader.
Conduct and document fact-finding for injuries, property damage, loss incidents, and safety concerns, including collecting photographs, statements, records, and other relevant information.
Prepare and submit claim notices and supporting documentation to insurers or third-party administrators, and track requests, deadlines, updates, and open items through closure.
Maintain accurate and confidential claim, incident, inspection, training, and corrective-action records in accordance with retention and privacy requirements.
Conduct routine facility safety inspections and coordinate joint inspections with Security, Facilities/Engineering, Fire personnel, and other departments as directed.
Document safety or health concerns, notify responsible departments, and track corrective actions through completion or escalation.
Coordinate the Resort Safety Program, including committee meetings, agendas, minutes, annual objectives, educational materials, and follow-up assignments.
Prepare monthly risk and safety reports for the Director of Security and designated leaders, covering incident activity, claim status, inspection findings, training completion, and overdue corrective actions.
Coordinate First Aid, CPR, safety, and related training; schedule classes, issue notices, document attendance, and maintain training records.
Present approved safety information during new team member orientation and other departmental training sessions.
Maintain an inventory and inspection schedule for designated firefighting and emergency equipment, and coordinate repair or replacement needs.
Assist with developing, updating, distributing, and exercising emergency and disaster plans for Resort locations.
Monitor applicable workplace safety and gaming requirements, communicate compliance concerns to the Director of Security, and support corrective action.
Collaborate with departments to develop loss-control measures that reduce injuries, property damage, operational disruption, and claim costs.
Adhere to regulatory, departmental, casino, and internal control requirements; obtain and maintain a gaming license.
Research and recommend technologies, including AI tools, to improve Risk Management operational efficiency.
Escalate serious injuries, significant property losses, regulatory concerns, suspected fraud, litigation notices, imminent hazards, and overdue corrective actions to the Director of Security.
Protect confidential, medical, claim, personnel, and business information and share it only with authorized individuals.
Support guests and team members, communicate relevant information across shifts, report guest feedback and site or equipment concerns, and contribute to team and resort success.
Work special events, concerts, emergencies, or other operational needs as scheduled.