Risk Intelligence Analyst

UnitedHealth Group•San Juan, PR

3d•Onsite

About The Position

The Intelligence Operations Analyst provides real-time monitoring and situational awareness within the Global Intelligence Operations (GIO), focusing on emerging incidents and security developments that could impact company personnel, assets, operations, or major activities. Operating under established procedures and escalation protocols, the analyst tracks a range of hazards—including crime, civil unrest, terrorism, environmental threats, and public safety events—to deliver timely situational awareness, initial assessments, and reporting that support operational decision-making during routine and crisis situations. This role supports senior intelligence professionals by ensuring accurate, current information is available for effective incident management and organizational continuity.

Requirements

1+ years of experience in a security operations center, intelligence, emergency management, international relations, or a related field; relevant academic experience or internships may be considered
Basic familiarity with OSINT sources, social media monitoring, and situational awareness tools
Proficiency with standard office productivity tools (e.g., Microsoft Office applications)
Demonstrated ability to rapidly review large volumes of information and identify relevant, time-sensitive, and actionable details
Proven solid written communication skills with the ability to summarize complex, fast-moving situations clearly and concisely
Proven ability to remain calm, focused, and detail-oriented in high-tempo or high-stress operational environments
Proven ability to work effectively within a rotational, shift-based schedule supporting 24/7 operations
Proven solid organizational skills with the ability to manage multiple tasks and competing priorities simultaneously
Situational awareness and attention to detail
Operational discipline and adherence to defined procedures
Analytical thinking within established guidelines
Clear and concise written communication
Problem solving and sound judgment within defined authority
Organization, prioritization, and task management
Team collaboration and information sharing
Professional adaptability in a fast-paced operational environment

Responsibilities

Conduct continuous, real-time, all-source monitoring of global security events using open-source intelligence (OSINT), traditional media, and social media platforms to identify incidents and emerging risks with potential company impact
Triage incoming information and alerts, identifying relevant and actionable details affecting employees, facilities, operations, executive travel, or major corporate activities
Provide initial situational awareness and preliminary operational context for security incidents, including natural disasters, civil unrest, terrorism, criminal activity, active assailant events, and other disruptive threats
Draft and disseminate timely incident notifications, flash alerts, and situational updates in accordance with established GIO, CSOC, and Corporate Security procedures
Maintain heightened monitoring during elevated threat periods, ensuring consistent information escalation on events impacting employee safety, assets, or operational continuity
Accurately capture and maintain incident logs, alerts, and actions taken during shifts in accordance with established documentation standards to support continuity and after action review
Collaborate with fusion center personnel, Corporate Security partners, and cross-functional stakeholders to ensure consistent situational awareness and information sharing
Support rotational shift coverage, including nights, weekends, and holidays, to ensure uninterrupted 24/7/365 global monitoring coverage