Risk & Controls Product Manager, Vice President

JPMorgan Chase & Co.•Columbus, OH

About The Position

Shape the future of customer acquisition while strengthening risk governance and operational excellence. Join the Becoming a Customer (BAC) team and play a critical leadership role driving risk, controls, audit readiness, and regulatory compliance across the customer acquisition journey. The BAC Product encompasses Offers, Shopping, and Account Opening experiences that serve millions of customers through digital and assisted channels. This role provides a unique opportunity to influence strategic product outcomes while ensuring a strong control environment and exceptional customer experience. As a Product Manager within the Becoming a Customer (BAC) Product organization team, you will serve as the lead risk and controls product owner responsible for establishing and maintaining a comprehensive risk management framework across the customer acquisition ecosystem. You will partner with product, technology, controls, compliance, legal, audit, and operational stakeholders to identify, assess, monitor, and remediate risks while supporting product innovation and growth. Leveraging your expertise in risk governance, regulatory compliance, and product management, you will drive audit readiness, control effectiveness, and operational resilience for critical customer and banker-facing applications.

Requirements

5+ years of experience in product management, risk management, controls, audit, compliance, or a related discipline
Advanced knowledge of risk governance frameworks, operational controls, and regulatory compliance requirements
Experience leading cross-functional initiatives involving product, technology, controls, compliance, and audit teams
Proven ability to manage complex risk programs, issue remediation, and control effectiveness assessments
Strong analytical and problem-solving skills with the ability to translate risk insights into actionable business outcomes
Exceptional verbal and written communication skills, including executive-level presentations and reporting
Experience leveraging data and metrics to monitor risk posture and drive continuous improvement
Demonstrated ability to influence stakeholders and drive results in a highly matrixed organization
Strong understanding of product development lifecycles and Agile delivery methodologies

Nice To Haves

10+ years of experience in risk management, controls, audit, or regulatory governance
Experience supporting digital account opening, customer onboarding, offer management, or shopping platforms
Knowledge of JPMC risk governance frameworks, control standards, and reporting processes
Experience managing consent orders, regulatory remediation programs, or enforcement actions
Familiarity with customer acquisition products and digital banking experiences
Background working in Agile product organizations with embedded risk management practices
Professional certifications such as CRISC, CISA, CRCM, CPA, CIA, or equivalent

Responsibilities

Establish and own the end-to-end risk and controls framework across Offers, Shopping, and Account Opening product domains.
Develop and maintain risk registers, control inventories, and issue management processes aligned with firmwide standards.
Design, implement, and monitor Key Risk Indicators (KRIs) and Key Control Indicators (KCIs) to proactively assess risk exposure.
Lead Risk and Control Self-Assessments (RCSAs) and drive timely identification, escalation, and remediation of control gaps.
Define and execute control testing strategies and ensure documentation supporting control effectiveness is maintained.
Serve as the primary point of contact for internal audits, external audits, regulatory examinations, and control reviews.
Coordinate audit walkthroughs, evidence requests, management action plans, and audit readiness activities.
Track and drive remediation of audit findings, Matters Requiring Attention (MRAs), and regulatory commitments.
Partner with product and technology teams to embed risk management into Agile delivery and product development processes.
Develop executive-level risk reporting, dashboards, and governance materials for senior leadership.
Foster a strong controls culture through stakeholder engagement, training, and accountability across the BAC organization.