Risk & Compliance Director

JLL•Charlotte, NC

2d•Remote

About The Position

The Risk & Compliance Director at JLL is a senior leadership role responsible for overseeing the development, implementation, and governance of risk management and compliance programs across the organization. This position ensures that all financial and operational activities adhere to JLL’s risk management framework, regulatory requirements, and internal policies. The Risk & Compliance Director collaborates with cross-functional teams, leads risk assessments, manages incident escalation processes, and supports audit activities to safeguard JLL’s financial integrity and reputation. This role is critical in fostering a culture of compliance and risk awareness, supporting JLL’s commitment to operational excellence and continuous improvement.

Requirements

Bachelor's degree (BA/BS) in Accounting, Business, Risk Management, Law, or related field.
Minimum of 10 years of progressive experience in risk and compliance experience
Strong problem solving and decision making abilities
Ability to communicate and engage at all levels of executive management and presenting to senior management
Experience working with regulators, external auditors, and governing boards.
Strong written communication, relationship skills, and policy drafting.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Master’s degree preferred.
Legal and commercial real estate industries experience a plus

Responsibilities

Develop and lead annual Enterprise Risk Assessment program, determining risk treatment, mitigation initiatives, and collaborating with leadership to identify and analyze material risks
Implement and maintain compliance program encompassing all JLL and client policies, procedures, Code of Ethics, and engage with JLL Ethics Everywhere program
Review Master Service Agreement (MSA), conduct gap analysis, identify compliance issues or over-delivery, and lead MSA change control process with senior leaders and client
Design and implement comprehensive risk management strategy, including Risk Management program components, risk registers, and compliance frameworks across foundational, service delivery, and leadership controls
Manage internal audit program, coordinate external audit activities, develop audit programs, and prepare comprehensive reports summarizing observations, trends, and recommendations for leadership
Oversee incident management process, including investigation, documentation, timely escalation of sensitive and high severity incidents to client and account leadership, and communicate lessons learned to stakeholders
Establish and chair risk forums and governance meetings to review emerging risks, audit results, and remediation progress, and escalate high severity risks and incident trends to Work Dynamics risk governance body
Review processes and test controls for integrity, accuracy, and efficiency, and conduct regular testing and sampling activities across the portfolio
Monitor regulatory changes, ensuring controls prevent violations, and identify potential risk areas with recommendations for enhancements to existing practices and controls
Present risk agenda in account leadership meetings, town halls, and staff sessions to address risk-related topics and questions
Promote culture of compliance and risk awareness throughout the organization through training, guidance, and regular communications on risk topics including information security best practices
Measure and report program status, progress, and compliance through routine updates, and maintain central repository ensuring all outputs and evidence are properly documented