Risk and Patient Safety Manager

Beth Israel Lahey Health•Needham, AL

23h•$130,000 - $159,994•Hybrid

About The Position

Beth Israel Lahey Health Primary Care (BILHPC) is seeking a Risk and Patient Safety Manager to join their growing team. This remote position, with occasional commutes to Boston area locations, will play a critical role in developing and implementing an Ambulatory Risk Management and Patient Safety Program. The program focuses on proactive and preventive strategies, as well as a robust system for evaluating adverse events and near-misses. The manager will be responsible for reviewing and analyzing safety events, assessing patient harm, conducting investigations, and developing reports to identify trends and opportunities for improvement. This role also involves providing risk management education, assisting in policy development, promoting patient safety initiatives, and supporting the malpractice insurance program.

Requirements

Bachelor's degree required.
RN with current licensure to practice in MA, CPHRM and/ or CPPS designation.
3-5 years related work experience required in risk management, patient safety, or performance improvement.
0-1 years supervisory/management experience required.
Knowledge of and experience with electronic medical records.
Experience and/or demonstrated understanding of root cause analysis and FMEA analysis.
Ability to analyze data, formulate meaningful information.
Ability to work with highly sensitive and confidential information with appropriate discretion.
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Nice To Haves

Master's degree preferred.
Experience preferred with RL Solutions adverse event reporting computer software product.
Training in patient safety or risk management and quality/performance.
Improvement methodology, concepts, education and implementation.

Responsibilities

Participate in the Peer Review process under the direction of the Director of Patient Safety & Risk Management and the Chief Quality & Safety Officer.
Responsible for coordinating clinical and systems investigation and analysis of safety events and quality of care complaints. Conducts interviews of clinical and non-clinical colleagues involved in safety events.
Responsible for coordinating the Root Cause Analysis process for high level safety events as deemed appropriate by the Director of Risk Management and Patient safety and the Chief Quality & Safety Officer.
Maintains safety reporting system, tracking and evaluating safety events. Triages reports, verifies and corrects data entry of information in safety reports and prepares reports for clinical leaders.
Collaborates, in connection with the Director, Patient Safety & Risk Management, and with CRICO when an untoward event occurs. Collaborates with BILH General Counsel and their team(s) regarding information needs and responding to legal requests.
Support membership in the CRICO Patient Safety Organization (PSO) and submit documents to the Patient Safety Evaluation System (PSES) under the direction of the Director and CQSO.
Provides consultation and education for BILHPC colleagues. Advises on risk management and patient safety issues, requirements and strategies and works with practices to evaluate and improve internal processes and procedures.
Responsible for assisting clinicians and colleagues in a proactive reaction to negative outcomes by instructing in communication style, customer services responsiveness; and by managing proactive communication plans with patients and their families during investigation of unexpected outcomes and complaints.
Maintains knowledge of professional industry, legislative, insurance, and regulatory trends and practices through participation in relevant professional organizations and attendance at conferences and other continuing education programs.
Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews.