Risk and Operations Fraud Supervisor

East West Bank•El Monte, CA

About The Position

We are looking for Risk and Operations Fraud Supervisor to join our global payment operations group. The position is responsible for building and managing teams of fraud analysts and supporting the review of potential fraud across various channels ( including but not limited to electronic payments, online banking, deposit/check fraud, and identity theft/account takeover). The position requires strong knowledge of banking products, legal compliance, data privacy, and process improvements, along with the ability to collaborate with internal and external stakeholders.

Requirements

Minimum of two years of supervisory or management experience in fraud, risk, or financial investigations
Demonstrated aptitude and desire to coach, manage, and lead others
Ability to research and analyze compliance issues
Strong decision-making skills
Strong written and verbal communications
Works effectively with internal and external customers
Proficiency in managing multiple projects and tasks
Ability to work with cross functional teams
Highly self-motivated
Ability to excel in a fast-paced work environment
Identify inaccuracies, inefficiencies, or deviations and work with the Risk & Operations management team to remediate
Must have flexibility and willingness to work extended hours, including occasional weekends, as needed to meet the needs of the department are required.
Applicants must have legal authorization to work in the United States.
We do not offer visa sponsorship at this time.

Nice To Haves

Associate’s degree or three years of banking, retail fraud detection, or investigative experience is preferred
Knowledge of demand deposit and other bank products is preferred

Responsibilities

Responsible for the supervision of fraud analysts.
Prioritizes daily/periodic review of systems and reports that monitor suspicious activity as needed.
Coordinate and facilitate the workflow, assisting with daily work as necessary to ensure deadlines and service level agreements are met.
Address escalated issues and resolve a wide variety of concerns and complaints from customers, business partners, regulatory and consumer protection agencies.
Conducts analysis and research of account activity to assess levels of risk and detect fraudulent activity and other criminal violations.
Utilizes bank systems, resources, policies, and procedures to diligently evaluate accounts and situations that may require unique treatment and a specialized approach.
Assist with validation testing for various departmental risk processes and technological upgrades.
Uses independent judgement to provide guidance to Fraud Analysts, and business partners to ensure appropriate actions are taken to mitigate losses and loss exposure.
Conducts unconfirmed and confirmed analysis of accounts, transactions and/or relationships while maintaining strict confidentiality of case details.
Supports business partners with fraud, legal and/or risk related scenarios.
Aids in the identification, risk assessment, and remediation efforts of departmental inefficiencies, process gaps, or deviations from standard operating procedures and works with the Risk & Operations management team.
Will facilitate training and participate in projects.
May perform other duties as assigned.