Risk and Claims Manager

Highmark Residential, LLC•Addison, TX

6d•Hybrid

About The Position

The Risk and Claims Manager oversees and facilitates all property, casualty, general liability, and worker's compensation claims processing, and proactively identifies risk exposures and initiates/updates company policies and practices to mitigate those risks.

Requirements

Bachelor’s degree in Business or related discipline preferred, or equivalent relevant work & education
5+ years of property/workers compensation insurance claims management experience
2+ years supervisory experience
Professional presentation and communication skills, verbal and written
Ability to communicate effectively with all levels of personnel, including C-Suite
Average proficiency in Microsoft Office, Excel, and Word
Excellent organizational, planning, analytical and problem-solving skills

Nice To Haves

YARDI/Vendor Shield experience a plus
Prior experience in multi-family property management environment a plus
RMIS experience a plus
Publick speaking skills a plus (to give presentations/webinars for risk/safety training)
ARM certification preferred

Responsibilities

Oversee the proper reporting of all claims to the appropriate insurance carriers and/or owners
Oversee and manage workers’ compensation program and claims, including proper OSHA incident reporting
Notify properties of changes in insurance carriers, procedures and Workers Comp medical facilities
Oversee and manage the Safety program including all monthly education, property and equipment inspections
Maintain and keep current the Safety Manual and related Safety required documents
Collaborate with Operations Dept. on new safety program rollouts
Develop and implement loss control programs and procedures in collaboration with Operations Dept.
Maintain and keep current the Insurance Carrier, Broker, Owner information for fee-managed properties
Ensure that claims files and records are maintained and saved
Assist adjusters with claim investigations, all insurance lines
Act as a liaison between properties, adjusters, and insurance companies
Collaborate with the Legal department in defense of legal claims
Coordinate the collection of documents and records for response to litigation
Provide quarterly wage reporting to Lockton for estimated variance in Workers' Comp premium for budgeting purposes
Complete annual insurance applications and coordinate the collection of necessary information for annual insurance renewals
Review contracts and agreements as needed
Notify carriers and brokers of any property additions or deletions
Manage vendor insurance credentialing program in collaboration with Operations and Accounting Depts.
Ensure completion and distribution of annual OSHA 300 reporting
Stay abreast of all State, Federal, and OSHA regulations to ensure company compliance
Comply with all company policies and procedures as outlined in the Safety Manual
Mentor, train and develop Risk Management team to futher their career goals
Monitor the completion of property inspection reports via validation reporting
Assist with special projects as needed as directed by the General Counsel

Benefits

Continuous professional development and regular career progression sessions
Competitive pay for the market
Monthly bonus opportunities for all site associates
30% associate rent discount
Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment
Company-provided life insurance, short term and long term disability coverage
Flexible Spending accounts
401(k) eligibility after 90 days, with 4% Highmark match
Professional Certification & Tuition reimbursement
Vacation, Sick and Personal Time off available to use after 90 days
10 paid holidays
Paid parental leave