Risk Analyst (Worker's Compensation) - Austin Human Resources

City of Austin

12d•$71,630 - $90,980•Hybrid

About The Position

Austin Human Resources is committed to supporting a safe, equitable, and high-performing workplace for all City of Austin employees. Through strategic partnership, data-driven practices, and a focus on continuous improvement, the Risk & Safety Division provides citywide leadership in managing risk, reducing injury, and strengthening organizational resilience. We are seeking a knowledgeable and service-oriented Risk Analyst to support the City’s Workers’ Compensation Program. This position plays a crucial role in ensuring effective claims management, regulatory compliance, and timely coordination among departments, the City’s Third Party Administrator (TPA), and other external partners. The Risk Analyst serves as the primary liaison for assigned departments, offering technical guidance, oversight, and analytical support to Department Workers’ Compensation Representatives (DWCRs). The purpose of this position is to support the City’s Risk Management program with a primary focus on the oversight and administration of the Workers’ Compensation Program and Third Party Administrator (TPA). This includes monitoring TPA performance, ensuring compliance with Texas Workers’ Compensation laws and City policies, performing analytical functions such as interpreting loss runs and claims data, and identifying trends that inform decision making. The position also serves as a key liaison between departments, the TPA, and medical management partners while supporting broader citywide risk management initiatives and strategies. In this role, you will evaluate claim activity, monitor TPA performance, identify trends in loss data, and help drive interventions that reduce injury frequency, claim severity, and overall program costs. You will also provide training, facilitate claim review meetings, and support departments in navigating complex case management issues. If you are committed to improving the employee experience, strengthening program consistency, and advancing a culture of safety and accountability, we invite you to apply and help support the City of Austin’s mission to protect and empower its workforce.

Requirements

Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of experience in assigned areas of risk analysis/management or commercial insurance underwriting.
Experience may substitute for the education up to the maximum of four (4) years.
Knowledge of risk management technique and practices.
Knowledge of Commercial Property and/or Casualty insurance policies.
Knowledge of Federal, State, and Local laws and ordinances governing commercial insurance and/or risk management techniques.
Knowledge of City practices, policies, and procedures.
Skill in oral and written communications.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to work with frequent interruptions and changes in priorities.
Ability to lead others.
Ability to develop and maintain current knowledge of Risk Management Programs.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with other City employees and the public.
A detailed and complete employment application is required to evaluate your qualifications.
Clearly describe your experience for each position, especially as it relates to the minimum and preferred qualifications.
Include all relevant experience, including supervisory or leadership roles.
This information will be used to determine interview eligibility and starting salary, which is based on documented experience.
A cover letter is required for this position.
Both must be uploaded at the time of application.
Applications without these documents will be considered incomplete and will not be reviewed.
A résumé or cover letter does not replace a fully completed application.
Do not use phrases like “see résumé” or refer to other documents to complete any section.
The “Duties and Responsibilities” sections must be fully completed.
The application is the primary basis for evaluating qualifications and determining compensation.
Include all employment you wish to be considered, with job titles, dates, duties, and responsibilities for each role.
Once the job posting closes, applications cannot be modified.
The use of AI is strictly prohibited for responding to the application and during the interview process.

Nice To Haves

Experience interpreting and applying Texas Workers’ Compensation laws, rules, and related regulatory requirements, as well as experience in risk management or medical insurance.
Demonstrated experience working with or supporting a Third-Party Administrator (TPA) in a self-insured workers’ compensation or property & casualty claims-related environment.
Experience working with Texas 504 healthcare panels.
Experience analyzing workers’ compensation data, including loss runs, medical bill review data, or claim performance reports.
Advanced skills in Microsoft Excel.
Possession of relevant licenses or certifications in the workers’ compensation or insurance field (e.g., Texas Workers’ Compensation Adjuster License).

Responsibilities

Conducts analysis of potential risks to the City and recommends risk management techniques and actions minimizing or transferring exposures and financing losses.
Coordinates property and casualty insurance programs and recommends changes in policy forms, coverage, and deductibles.
Coordinates property loss control engineering.
Researches industry best practices and writes requests for proposals to secure the services for self-insurance and risk management functions.
Evaluates, identifies, and recommends solutions for existing programs, including monitoring the implementation of agreed upon solutions until problem resolution.
Develops and implements systems and procedures to ensure that vendors are in compliance with all contractual provisions.
Compiles and analyzes self-insurance and/or premium costs, industry and reserve trends and benchmarks, performance-based incentives, and statistical data.
Provides recommendations for new initiatives and program improvements.
Plans, designs, develops, implements, and evaluates programs within area of specialization for Citywide use.
Analyzes contracts between the City and outside vendors and determines the scope and provisions of all insurance coverage and provisions required by the City.
Develops, implements, and conducts training and/or group meetings to collect or distribute information.
Provides consulting to departments and the public on insurance coverage reviews, interpretations of coverage, property and liability exposures, and causes of loss.
Completes property valuations (physical appraisals) for insurance and participates in discussions with departments and carriers to evaluate findings.
May lead and train others.
Serving as the primary point of contact for assigned departments, providing daily guidance and support to Department Workers’ Compensation Representatives (DWCRs)
Supporting oversight of the City’s Third‑Party Administrator (TPA), including monitoring contract performance and compliance with service expectations
Analyzing workers’ compensation loss data, claim trends, and key performance metrics to identify risks and recommend prevention strategies
Participating in claims‑management activities, including facilitating bi‑weekly claim review meetings to address complex or time‑sensitive cases
Assisting with training and onboarding new DWCRs to ensure consistent program understanding and compliance across the City
Supporting broader citywide risk‑management initiatives by interpreting loss runs, identifying trends, and providing analytical insights that inform decision‑making
Serving as a liaison between departments, the TPA, and medical management partners to ensure timely, compliant, and coordinated case management