Risk Analyst, Issue Management

FIS•Atlanta, GA

About The Position

Are you interested in being a part of a collaborative, energetic, and business-oriented legal team? As an attorney at FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and information technology. Our talented people empower us, and we believe in being part of a team that is pragmatic, collegial and enthusiastic about representing a thriving Fortune 500 company in a dynamic corporate industry. About the team The Enterprise Risk Management Program Governance team ensures a structured and consistent approach to managing Enterprise Issue Management, Risk and Control Self-Assessment (RCSA), and associated risk reporting. We provide oversight, standardization, and accountability to drive effective identification, monitoring, mitigation, and reporting of risks to align with the organization's strategic objectives and regulatory requirements. What you will be doing As a Risk Analyst, Issue Management, you will support the governance, execution, and continuous improvement of the Enterprise Issue Management program. You will partner with Risk, Security, Compliance, and Business Unit (1st Line Risk) stakeholders to ensure issues are identified, documented, remediated, and closed in accordance with program standards. You will drive consistency, increase accountability, and influence stakeholders across the enterprise while strengthening the organization’s overall risk posture. Drive enterprise Issue Management governance by monitoring issue lifecycle activities, policy compliance, service level expectations, and overall program health while partnering with stakeholders to promote timely remediation and effective risk mitigation. Perform quality assurance reviews of issues and remediation plans to ensure complete and accurate documentation, clear risk articulation, effective root cause analysis, and compliance with enterprise standards. Analyze issue data to identify recurring themes, systemic control weaknesses, emerging risks, opportunities to reduce repeat risk events, and strengthen risk mitigation. Develop executive-ready reporting on key metrics and insights: past-due, high-risk and aged issues, issues lacking remediation plans, risk acceptance requests, and escalations. Serve as a trusted advisor to Risk and Business Unit stakeholders by interpreting program requirements, providing guidance, and promoting consistent issue management practices. Leverage stakeholder feedback to improve Issue Management processes, tooling, reporting, and operational efficiency.

Requirements

Five to seven years of experience in risk management, audit, compliance, enterprise governance, or related control oversight function; preferably including experience supporting or overseeing the issue/finding management lifecycle.
Experience working within fintech, financial services, or other regulated technology industries.
Experience administering or enhancing GRC platforms (e.g., Archer), including workflow optimization, user experience improvements, and release planning.
Strong critical thinking, stakeholder management, and influencing skills with the ability to challenge constructively, identify risk insights, and drive outcomes without direct authority.
Strong process execution experience, able to independently lead process improvement, change management, and transformation initiatives from ideation to execution.
Self-motivated team player who works effectively both independently and in a collaborative environment with a passion for continuous improvement.

Nice To Haves

Experience facilitating governance forums or stakeholder training to large audiences.
Experience using reporting and visualization tools (e.g., Power BI, Quickbase) to develop dashboards and program metrics for senior audiences and/or committees.

Responsibilities

Drive enterprise Issue Management governance by monitoring issue lifecycle activities, policy compliance, service level expectations, and overall program health while partnering with stakeholders to promote timely remediation and effective risk mitigation.
Perform quality assurance reviews of issues and remediation plans to ensure complete and accurate documentation, clear risk articulation, effective root cause analysis, and compliance with enterprise standards.
Analyze issue data to identify recurring themes, systemic control weaknesses, emerging risks, opportunities to reduce repeat risk events, and strengthen risk mitigation.
Develop executive-ready reporting on key metrics and insights: past-due, high-risk and aged issues, issues lacking remediation plans, risk acceptance requests, and escalations.
Serve as a trusted advisor to Risk and Business Unit stakeholders by interpreting program requirements, providing guidance, and promoting consistent issue management practices.
Leverage stakeholder feedback to improve Issue Management processes, tooling, reporting, and operational efficiency.