Rigging Shop Assistant

Stores•Rock Hill, SC

1d•Onsite

About The Position

As the Rigging Assistant, you will perform splicing, swaging, limited customer service and other duties as assigned. This position requires obtaining certification from cordage vendors for splicing different types of cordage to ensure top quality product. The role involves ensuring a safe and clean shop environment, maintaining compliance with legal requirements, and representing the brand's highest standards in customer service and product knowledge. The assistant will also be responsible for educating staff and customers about the rigging shop's capabilities.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
General sailing and boat knowledge with the ability to read measurements, both imperial and metric
Must be at least 21 years old
Must maintain a valid driver’s license and satisfactory driving record
Willing to submit to a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Perform splicing and swaging for customer orders
Assist in the installation of rigging product
Understand proper use for all equipment and tools used in the field and shop
Ensure the rigging staff are representing the highest expression of our brand and the service we provide
Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
Produce quotes, orders, production and payment for rigging products and services
Educate store staff and services and capabilities of the rigging shop
Protects crew members and customers by providing a safe and clean shop environment
Ensure all safety rules and standards are followed while working in the shop and the field
Maintain the stability and reputation of the shop by complying with all legal requirements
Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
Perform other job-related duties as assigned.