Ride Ops Supervisor, Full-Time
About The Position
As a Ride Ops Supervisor, you will be responsible for scheduling, training, and evaluating ride operators. This role involves supervising ride locations, ensuring adherence to procedures and safety steps, training, scheduling, coaching, and disciplining team members, responding to emergency calls, monitoring attraction areas, providing guest and associate assistance, completing operational paperwork, notifying maintenance of equipment issues, enforcing policies, maintaining reliability, assisting with daily ride operations, ensuring guest service and safety, managing daily issues, motivating team members, inspecting attraction areas, and coordinating with the ride maintenance team.
Requirements
- Must be at least 18 years old
- High school diploma or GED
- Ability to provide effective communication in a professional manner at all times
- Minimum of two year's supervisory experience within a service, hospitality, or retail industry
- Ability to work nights, weekends, and holidays to meet operational needs
- Must be willing to work odd and irregular hours
- Must possess a valid state driver’s license
Nice To Haves
- Previous ride operator experience a plus
Responsibilities
- Supervise ride locations and ensure all procedures and safety steps are followed
- Train, schedule, coach, and discipline team members with appropriate feedback and documentation
- Respond to and assist with emergency calls
- Regularly monitor ride attraction areas and maintain situational awareness of overall operation
- Give clear direction and assistance to guests and associates in regards to safety
- Accurately complete operational paperwork in a timely manner
- Notify maintenance of equipment issues necessary to ensure safe operation
- Follow and enforce all park and departmental policies and procedures
- Maintain reliability by working assigned shifts as scheduled
- Assist and support team members with all aspects of daily ride operations including, but not limited to, loading, unloading, control panel operation, crowd control, lost articles, and area cleanliness
- Ensure highest level of guest service at all times
- Ensure the safety of all guests and team members
- Proactively manage daily issues and maintain communication with the Ride Operations Manager
- Motivate and engage each team member
- Inspect attraction areas and ensure they meet safety standards
- Coordinate with the ride maintenance team to ensure attraction readiness
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
