Ride Operator - Upper Lot Attractions

Universal Studios Hollywood • Los Angeles, CA

2d • Onsite

About The Position

The Ride Operator for Upper Lot Attractions at Universal Studios Hollywood is responsible for the safe and efficient operation of various theme park rides. This role involves ensuring guest safety, providing exceptional guest service, maintaining the attraction facilities, and handling specific tasks like distributing and cleaning 3D glasses. The position requires working with a variety of attractions including Despicable Me, The Simpson's Ride™, and The Wizarding World of Harry Potter™.

Requirements

• Must be 18 years old or older
• Must be able to walk or stand for extended periods of time
• Must frequently lift and/or move up to 50 lbs, frequently lift and/or move up to 50 lbs with assistance
• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays

Responsibilities

• Efficiently loading and unloading guests on to the attraction.
• Ensuring guests comply with and meet all safety restrictions of the attraction. Demonstrating knowledge of the ride’s “Standard Operating Procedures”, which include ensuring guests’ are safely secured prior to enabling the attraction.
• Responsible for cleaning and maintaining the attraction facility both guest facing and back of house.
• Distribute, collect, sort, and clean 3D glasses.
• Promptly and efficiently ensuring ‘Gate A’ pass holders are loaded into the attraction. Ensuring guests with special needs are accommodated.
• Greeting and interacting with guests as they enter and when waiting at the preload. As guests exit the attraction, saying good bye, wishing them a good day etc.
• Promoting and providing extraordinary guest service for both internal and external guests; answering questions and offering information in a courteous manner as well as seeking to provide assistance to guests.
• Utilizing themed interaction with the guests to provide a unique and encompassing experience.
• Understanding and demonstrating the proper use of safety practices and ensuring department standards are maintained and safety policies for the park are upheld.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Performing other duties as assigned.

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees