Nickelodeon Universe Ride Operator - Part TIme

Mall of America•Bloomington, MN

11d•Onsite

About The Position

Nickelodeon Universe is seeking a part-time Ride Operator to provide exceptional guest service while safely operating mechanical and non-mechanical rides and attractions. The ideal candidate will embody and support the company's mission, vision, and values.

Requirements

Must be at least 16 years of age.
Must have excellent verbal communication skills.
Must be detail oriented and able to multi-task.
Must be observant and safety minded.
Strong problem solving skills.
Ability to speak and listen to guests in order to understand their needs and communicate a solution.
Possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention.
Specific vision abilities required include frequent close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to tolerate multiple sensory stimuli at once while performing duties, including loud auditory/noise, smells/olfactory, bright lights, colors, motion, and other visual stimuli.
Walk Frequently (about 70% of the time).
Stand Frequently (about 70% of the time).
Bend/Stoop Occasionally (about 50% of the time).
Lift/Carry less than 10lb Infrequently (about 15% of the time).
Lift/Carry 11-25lb Infrequently (about 15% of the time).
Lift/Carry 26-50lb Rarely (about 10% of the time).
Lift/Carry Over 50lb Rarely (about 10% of the time).
Push/Pull up to 40lb Occasionally (about 50% of the time).
Twist Occasionally (about 50% of the time).
Reach above shoulders Rarely (about 10% of the time).
Reach at or below shoulders Frequently (about 70% of the time).
Reach at/below waist Occasionally (about 50% of the time).
Dexterity Frequently (about 80% of the time).
Use of both hands is required to operate rides.

Nice To Haves

Previous guest service experience preferred.
Previous experience in the amusement industry preferred.

Responsibilities

Provide exceptional guest service by greeting and conversing with guests and determining their needs.
Operate mechanical and non-mechanical rides and attractions following MOA procedure as trained.
Communicate with guests efficiently, sometimes while simultaneously performing other duties and during challenging situations.
Assist with the loading and unloading of guests on the rides.
Properly enforce all height and rider safety requirements and scan guests’ tickets.
Ensure that all guests are properly restrained prior to the start of the ride cycle.
Carefully monitor the safety of the guests inside and outside of the ride during the entire ride cycle.
Use the microphone to communicate instructions or concerns with guests.
Ensure the overall safety of guests while on the ride as well as in the ride area.
Communicate with guests about chaperone and rider safety policies.
Provide excellent guest service when handling guest questions, concerns, and managing ride areas.
Regularly work independently with minimal supervision.
Participate in daily operation audits and supervision observations.
Cross train with other MOA departments and willing to assist with other departments when needed.
Maintain a clean, organized workspace and assist with the cleanliness and appearance of the Park.
Maintain a professional and enthusiastic demeanor when interacting with guests.
Maintain a professional and presentable appearance, in accordance with MOA appearance standards.
Work a flexible schedule, including weekends, evenings, holidays, and high-volume days.
Perform additional duties as assigned.

Benefits

Team member discounts
Free Nickelodeon Universe ride passes
Teladoc
Employee Assistance Program
Generous tuition reimbursement
FREE Metro Pass Universal Pass
Comprehensive health benefits and programs (medical, vision, dental, life insurance)
401(k) match
Short term disability
Long term disability
Paid parental leave
Paid vacation