RHTP Hub Program Coordinator

Phelps Health

2d•Hybrid

About The Position

The RHTP Hub Program Coordinator serves as the operational lead within Missouri's Rural Health Transformation Program (RHTP) and the Transformation of Rural Community Health Care (ToRCH Care) model. Embedded within the Hub Anchor organization, this position coordinates daily Hub operations by convening healthcare and community partners, supporting Leadership Board governance, implementing local and statewide initiatives, overseeing RHTP Navigator operations, monitoring Hub performance, and ensuring effective referral pathways and care coordination workflows across clinical, behavioral, and social service partners. This is a non-clinical, non-state employee position responsible for coordinating Hub operations, facilitating collaboration, supporting implementation activities, monitoring performance, and escalating operational issues according to established protocols.

Requirements

Associate degree required, Bachelor’s degree preferred.
One to three years of experience in healthcare operations, community health, care coordination, public health, quality improvement, or a related field.
Experience coordinating multi-stakeholder initiatives involving healthcare providers, public agencies, and community organizations.
Knowledge of care coordination, community resource navigation, social determinants of health, and referral workflows.
Experience using electronic reporting systems, dashboards, and technology to support operational decision-making.
Strong organizational, analytical, communication, and relationship-building skills.
Ability to coordinate multiple priorities and implementation activities simultaneously.
Demonstrated critical thinking, problem-solving, and organizational skills.
Ability to analyze operational data and use performance information to support continuous improvement.
Strong interpersonal, facilitation, and communication skills with the ability to collaborate across diverse organizations and stakeholders.
Ability to work independently while maintaining effective coordination across multiple partners.
Maintains professionalism, diplomacy, adaptability, and accountability in a dynamic, community-based environment focused on improving rural healthcare access and coordination.

Responsibilities

Serve as the primary Hub spokesperson, fostering collaboration, accountability, and engagement among healthcare providers and community partners.
Coordinate Hub operations by convening partners, assessing community needs, establishing priorities, and implementing localized and statewide initiatives.
Support Leadership Board governance through meeting coordination, agenda preparation, documentation, and follow-up on action items.
Oversee RHTP Navigator workflows, referral pathways, care coordination activities, and operational protocols to ensure integrated, closed-loop referrals.
Monitor Hub performance using Community Information Exchange (CIE), dashboards, and other reporting systems; identify operational barriers and coordinate improvement efforts.
Coordinate onboarding, implementation readiness, workflow development, communication processes, and operational alignment among hospitals, clinics, behavioral health providers, EMS, public health agencies, schools, pharmacies, and community organizations.
Track operational, referral, implementation, and performance metrics required by the Hub, Regional Care Network (RCN), and Rural Health Transformation Office (RHTO).
Maintain an active community presence through stakeholder meetings, outreach, and partner engagement.
Perform other duties as assigned.