RFS Lease Commencement Team, Specialist

Ricoh • Duluth, GA

2d

About The Position

Responsible for evaluating and performing maintenance requests submitted to RFS. This role maintains the integrity of the internal lease deck by auditing customer lease agreements, monitoring Infolease reports, and updating Infolease accordingly. The position also advises non-FSB users on internal lease policy and collaborates with Sales, Customer Administration, and Accounting to initiate or resolve customer billing issues.

Requirements

• High school diploma or equivalent required.
• 5–7 years of business process or leasing customer service–related training and experience required.
• Ability to multitask and manage multiple projects simultaneously.
• Strong verbal and written communication skills, with the ability to listen attentively and communicate clearly and concisely.
• Highly organized and able to meet deadlines.
• Strong analytical skills.
• Advanced Excel skills required.
• Ability to work effectively within a team environment.
• Ability to work cross‑functionally with all departments within Ricoh.
• Knowledge of leasing principles and basic accounting concepts.
• Strong written and verbal communication skills.
• Full understanding of leasing and lessor relationships.

Responsibilities

• Review and audit customer paperwork, lease agreements, and associated documents.
• Review and audit requests to modify lease billing to ensure supporting documentation is accurate and complete.
• Modify internal lease billing in Infolease in accordance with customer-signed documents.
• Review requests for customer credits to ensure proper approvals have been obtained based on O‑15 policy.
• Provide internal lease support and respond to billing-related inquiries.
• Serve as a resource for IT during internal lease testing and system updates.
• Facilitate conference calls as needed to resolve customer billing issues.
• Maintain a variety of monthly internal lease reports.
• Work directly with Sales on refinance opportunities.
• Perform other duties as assigned.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED