Specialist, RFS Lease Maintenance

Ricoh • Duluth, GA

4d

About The Position

Responsible for evaluating and performing maintenance requests submitted to RFS. Maintains the integrity of the internal lease deck by auditing customer lease agreements, monitoring InfoLease reports, and updating InfoLease accordingly. Provides guidance to non-FSB users on internal lease policies and collaborates with Sales, Customer Administration, and Accounting to resolve customer billing issues.

Requirements

• High school diploma required; equivalent related experience considered.
• 5–7 years of business process or leasing customer service-related experience required.
• Ability to multitask and manage multiple projects simultaneously.
• Strong verbal and written communication skills; able to listen attentively and communicate ideas clearly and concisely.
• Highly organized with the ability to meet deadlines.
• Strong analytical skills.
• Advanced Excel skills required.
• Ability to work collaboratively within a team.
• Ability to work cross-functionally with all departments within Ricoh.
• Understanding of leasing principles and basic accounting concepts.
• Strong verbal and written communication skills.
• Comprehensive understanding of leasing and lessor relationships.

Responsibilities

• Reviews and audits customer paperwork, lease agreements, and associated documents.
• Reviews and audits requests to modify lease billing to ensure supporting documentation is complete and accurate.
• Modifies internal lease billing in InfoLease based on customer‑signed documents.
• Reviews requests for customer credits to ensure proper approvals have been obtained in accordance with O‑15 policy.
• Provides internal lease support related to lease billing inquiries.
• Serves as a resource for IT regarding internal lease testing and updates.
• Facilitates conference calls as needed to resolve customer billing issues.
• Maintains a variety of monthly internal lease reports.
• Works directly with Sales on refinance opportunities.
• Performs other duties as assigned.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED