RFP Content Manager

Manulife • Boston, MA

4d • Hybrid

About The Position

To better support Manulife John Hancock Retirement (MJHR), the RFP Content Manager will work closely with subject matter experts across multiple departments, compliance, and RFP writers to ensure consistency and accuracy of RFP content while adhering to risk management standards. The RFP Content Manager supports the RFP writers and is responsible for writing and editing fresh and compelling content for responses to retirement plan proposals, RFPs, and questionnaires. In addition, the role functions as the administrator for Qvidian, the proposal application.

Requirements

• 5+ years of experience in sales support or B2B marketing communications role within financial services
• Excellent written communications skills
• Expert with Microsoft Office proposal software (Qvidian)
• Knowledge of retirement plans (defined contribution, defined benefit, executive benefit, etc.) preferred
• Superior organizational, analytical, and innovative problem-solving skills
• Extensive experience crafting convincing proposals (ideally for retirement plans)
• Bachelor's degree

Nice To Haves

• Excellent writing ability and ability to create compelling communications that conform to the MJHR writing style guide
• Strong project management skills, with the ability to manage multiple deadlines simultaneously
• Excellent oral and written communication skills and keen attention to detail
• Curiosity and eagerness to inspire others, investigate, learn, collaborate, and innovate, while bringing a positive, flexible attitude
• Demonstrated ability to work well across departments/levels—including sales teams—and to apply influence and negotiation skills
• Proven ability to prioritize workload in a dynamic environment

Responsibilities

• Identify opportunities to work with subject matter experts to develop and incorporate new content into content libraries and archive outdated information
• Maintain expert understanding of industry trends, competitive intelligence, and MJHR’s products, services, and procedures
• Write, edit, and proofread new content in accordance with MJHR procedures, standards, and style
• Function as database administrator for the proposal library tool Qvidian
• Oversee development and maintenance of all MJHR content used in preparing proposals (i.e. RFP/RFI/DDQs). Improve existing content structure as necessary. Ensure that the content within Qvidian is well-organized, current, and compliant.
• Manage ongoing content reviews (quarterly, semi-annually, annually), including working with subject matter experts to update content and statistics
• Establish safe, effective AI practices for the RFP team, including end-to-end content workflows using AI within Qvidian/Seismic/SharePoint. Apply AI to improve metadata, tagging, and template structure for faster find-and-fill.
• Drive the use AI to generate first drafts for FAQs, executive summaries, and differentiators
• From time to time, additional responsibilities and projects will be assigned, including responding to RFPs during peak volumes.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level