REWS Customer Engagement Director

Salesforce•San Francisco, CA

4d•$164,000 - $285,300

About The Position

Salesforce is seeking a proactive, strategic, high-energy leader to enhance customer and partner relationships within its Real Estate & Workplace Services (REWS) organization. Reporting to the VP, Business Operations & Strategic Initiatives, this role orchestrates engagement with external partners, customers, and landlords, coordinating subject matter experts, campus experiences, and Salesforce products to present REWS as a unified, proactive partner. The position develops engagement-tracking approaches, coordinates across internal functions, ensures seamless follow-up, and quantifies REWS’s impact on the sales motion. The Director partners with Communications and Technology teams to help develop and deliver a consistent, high-impact “Customer Zero” narrative showcasing Salesforce technology in real estate and workplace settings. The role governs consistent global messaging, supports external campus visits, uses portfolio metrics as sales proof points, manages engagement outcomes, channels customer insights to Product and Engineering, and reports the value of REWS sales support.

Requirements

12+ years of experience in customer engagement, strategic program management, or business operations in a fast-paced corporate environment.
Highly organized, proactive self-starter able to connect complex projects and anticipate business needs independently.
Exceptional ability to navigate a matrixed organization and align senior stakeholders across Sales, Business Operations, Communications, and Technology.
Proven experience presenting to customers, external partners, and senior internal stakeholders, with clear communication for diverse audiences.
Baseline understanding of the sales lifecycle and experience supporting account teams to drive customer success and strategic growth.
Proven track record developing and managing tools or frameworks to track engagement activity, sentiment, and follow-up accountability.
Strong understanding of AI-driven workplace solutions and digital tools, with the ability to translate technical features into business value.

Nice To Haves

Familiarity with real estate, facilities, workplace services, or enterprise technology.

Responsibilities

Coordinate account teams and internal REWS functions so customer-facing teams are briefed on engagement history, data, and prior interactions and present a unified voice.
Coordinate subject matter experts across functions for tours, presentations, and high-stakes meetings.
Manage external hosting on campus for customers, vendors, and landlords.
Partner with Communications and Technology teams to develop and deliver the Customer Zero story, highlighting Salesforce products relevant to real estate needs.
Establish standardized messaging frameworks and terminology, and maintain consistent Customer Zero narrative pillars across global touchpoints.
Use metrics from the global office portfolio, including energy savings, ROI, employee experience, facilities management innovations, and real estate practices, to provide Sales teams with data-backed proof points.
Build and manage tools and frameworks to track engagement history, meeting agendas, discussion topics, and engagement activity.
Track meeting outcomes and action items to ensure customer requests and leads receive follow-up.
Create a formal process for sharing customer insights from campus operations with Product and Engineering teams.
Document time and resources devoted to sales support and produce reports demonstrating the value and ROI of REWS participation in the sales motion.