Rework Specialist I, 1st Shift (5:30am - 2:00pm)

HME Careers•Carlsbad, CA

1d•Onsite

About The Position

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Georgia, Missouri, Canada, UK and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team! HME is looking for your talent! If you are a Rework Specialist we would love to hear from you! In this role, you will perform basic testing and troubleshooting to identify mechanical, physical and minor electrical defects in assemblies and sub-assemblies and reworks equipment in an efficient, high-quality manner to restore it to factory specification. This is a 1st shift position working Monday - Friday (5:30am - 2:00pm)

Requirements

Perform visual inspection and tear-down of products
Use standardized troubleshooting methods and equipment
Isolate and identify causes of minor physical, electrical, and mechanical defects
Determine best course of action to restore products to working order
Read and interpret drawings, work instructions, and safety guidelines
Perform repair, rework, reconditioning, refurbishment, upgrade, and warranty activities
Remove and replace damaged, broken, and defective parts, components, and subassemblies
Validate and document corrective actions taken to restore returned equipment to working order
Perform testing to ensure equipment functions according to specifications
Inspect finished products to verify conformance to industry and workmanship standards
Document failure codes and repair information on repair orders

Responsibilities

Troubleshoots and processes equipment returned by customers for repair or exchange.
Using sound judgment, works with general supervision on routine tasks and detailed instructions on new assignments.
Troubleshoots to component level to determine equipment failure and compares findings with customer complaints.
Prepares repair estimates, as necessary, and obtains customer approvals.
Performs rework modifications, updates, and realignments to return equipment to working order.
Validates and documents corrective actions taken to restore returned equipment to working order.
Performs testing to ensure equipment functions according to specifications.
Inspects finished products to verify conformance to industry and workmanship standards.
Documents failure codes and repair information on company systems.
Identifies problems with products and procedures and reports them to the RD Lead or Supervisor.
Addresses any service/reliability issues that arise.
Initiates Engineering Action Requests (EAR) to initiate corrections.