Review & Support Specialist

AidKit

23h•$30 - $30•Hybrid

About The Position

AidKit is seeking bilingual English/Ilocano Review & Support Specialists to join their remote dynamic team on a fixed-term, W2 position for a new Kamaʻāina Credit for ALICE Households program through Maui United Way. This position is hybrid in Maui County, Hawaii, with most work performed remotely but requested availability for occasional in-person outreach and other events as needed. The Review & Support Specialist (RSS) will use AidKit’s platform to provide remote support for the Kamaʻāina Credit for ALICE Households, a program led by Maui United Way serving Maui County, Hawaii. This is a 12‑month guaranteed‑income program that provides monthly cash payments to approximately 910 eligible households in Maui County that are Asset Limited Income Employed (ALICE). The role may also require attending occasional in-person events such as outreach or meetings with the County or Community Based Organizations.

Requirements

Live in Maui County with deep knowledge of local culture and ALICE population
Self-motivated and effective in managing tasks autonomously in high-volume settings
Strong interpersonal and verbal communication skills, with the confidence and professionalism to represent AidKit in person to partners such as county agencies and nonprofit organizations
Quick analytical thinking to decide whether documents are valid, need re-submission or fraud is suspected
Keen eye for detail and adherence to protocol.
Tech-savvy and able to quickly learn AidKit's systems (training provided).
Bilingual proficiency in English and Ilocano for effective communication
Excellent oral and written communication skills.
Compassionate and sensitive to the nuances of working with vulnerable populations.
Reliable computer and stable internet connection.
Available to work up to 19 hours per week.
Ability to support in-person application assistance events with partners as requested throughout Maui County.

Nice To Haves

Experience in customer service and application review in large scale programs
Flexible schedule and ability to adjust to changing circumstances

Responsibilities

Respond to applicant support tickets via phone, email, and text using AidKit's custom tools, ensuring accurate, friendly, and timely responses.
Leverage AidKit’s custom platform to conduct thorough application reviews carefully and quickly, validating correct documents, flagging where corrected documentation is needed or potential fraud to ensure compliance with program and documentation requirements.
Participate in program-specific training sessions and RSS team meetings.
Collaborate with other RSS and Managers to identify common applicant issues, reduce fraud, and improve AidKit’s overall recipient support process.
Troubleshoot applicant issues during the application and payment processes to ensure timely resolution.
Perform additional applicant support & review tasks as needed based on program demands