Reverse Logistics Field Specialist

Electrolux Group • US-ONO-001, ON

11d • Onsite

About The Position

Electrolux is seeking a self-driven, analytical, and highly influential professional to join the Reverse Logistics team as a Reverse Logistics Field Specialist. This role is responsible for leading the returns program and driving measurable performance improvements across key Reverse Logistics KPIs within our regional distribution center network. The Reverse Logistics Field Specialist serves as the subject matter expert for product handling and reverse processes, leveraging data, operational experience, and deep functional knowledge to deliver impactful training and guidance to both internal teams and external partners.
This role applies a strong combination of data analysis, process discipline, and creative problem-solving to drive standardization, continuous improvement, damage and scrap reduction, and improved recovery rate outcomes. The position requires regular travel to regional distribution centers, carrier terminals, and customer locations to directly engage teams, assess execution, and influence behavior through hands-on education and collaboration.
The ultimate purpose of this role is to reduce costs associated with damaged returns, improve recovery performance, and enhance customer experience through proactive engagement and expertise in reverse logistics and product handling.

Requirements

• Bachelor’s Degree, required
• Minimum 3 years relevant work experience in a supply chain role/function
• Ability to travel
• Strong analytical rigor, including advanced root cause analysis, KPI development, dashboard interpretation, and the ability to translate trends into actionable insights.
• Proven problem-solving skills using critical thinking and data analytics.
• Solid understanding of warehouse operations, material handling, packaging, transportation, and customer return flows.
• Demonstrated passion for continuous improvement and driving operational change.
• Ability to develop creative, compliant solutions for scratch‑and‑dent recovery and deliver measurable cost‑reduction results.
• Strong influencing skills with the ability to build alignment across functions and channels with competing priorities.
• Strong customer service mindset and effective internal/external stakeholder management.
• Results‑oriented, with the ability to manage multiple priorities, meet deadlines, and perform effectively in a fast‑paced environment.
• Excellent verbal and written communication, interpersonal skills, and the ability to build strong relationships with internal teams, customers, and key stakeholders.
• Adaptable and flexible when faced with process changes, delays, or unexpected challenges.
• Self‑motivated, dependable, energetic, and thorough.
• Intermediate proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Project).

Nice To Haves

• EMS Green Gear Certification (or equivalent), preferred

Responsibilities

• Maintain safe work and travel practices at all times.
• Own and analyze Reverse Logistics KPIs, identify trends, quantify impact, and drive corrective actions.
• Manage travel schedules and conduct regular visits to regional distribution centers (RDCs), customer locations, and other sites for routine audits or follow-up on damage or return issues.
• Build and maintain strong working relationships with regional distribution centers and cross-functional business partners.
• Serve as a escalation point for operational, quality, compliance, customer and system-related issues for the regional distribution centers
• Partner with RDCs to develop and execute damage reduction, inventory optimization, and scrap reduction initiatives.
• Review operational dashboards and audit findings to identify risks, gaps, and improvement opportunities.
• Lead damage reduction efforts through data-driven analysis and collaboration with internal and external stakeholders.
• Work with Quality teams to evaluate packaging design and identify opportunities for improvement.
• Provide ongoing training, coaching, and influence to RDC teams to reinforce best practices.
• Identify, evaluate, and implement process improvement opportunities across Reverse Logistics operations.
• Review and refine guidelines, processes, and policies to support standardization, efficiency, and simplification.
• Foster a culture of inclusion, teamwork, and continuous improvement.
• Perform additional duties as assigned.

Benefits

• Supportive environment
• Embrace differences
• Learn from each other
• Truly multicultural setting
• Shape living for the better
• Create remarkable experiences for employees and consumers, all around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level