Reverse Logistics Analyst

SMA America • Rocklin, CA

2d • Hybrid

About The Position

SMA America is seeking a Reverse Logistics Analyst to serve as the subject matter expert for outbound logistics functions within the supply chain organization. This role provides logistical oversight to internal and external partners, working closely with the Reverse Logistics Analyst, Field Service, and third-party logistics partners to ensure accurate, timely, and well-documented outbound material flow across the region. This is a hybrid position based at our Rocklin, CA headquarters.

Requirements

• At least 3 years of experience in a logistics role.
• Knowledge of supply chain functions including procurement, warehousing, and transportation.
• Proficiency with Microsoft Office, including Word, PowerPoint, Excel, Access, and Outlook.
• Proficiency in the English language, both written and verbal.
• Attention to detail and an elevated level of accuracy.
• Excellent interpersonal communication skills.
• Ability to analyze and solve problems effectively.
• Ability to work onsite at our Rocklin, CA headquarters on scheduled hybrid days.
• High school diploma or GED.

Nice To Haves

• A bachelor's degree.
• Experience with SAP and Salesforce.
• Experience supporting field service or spare parts operations.
• Experience working with third party logistics providers.
• Ability to manage competing priorities across multiple internal and external stakeholders.
• Comfort working with data and reporting tools to identify and resolve discrepancies.
• Ability to document procedures clearly for use by others.

Responsibilities

• Manages vendor relationships, monitors outbound shipments, reports on KPIs, and sets expectations with 3PL and service partners.
• Leads vendor meetings and delivers training to SMA service partners on logistics expectations and procedures.
• Collaborates cross functionally with all SMA teams on the execution of agreed procedures and their implementation with partner companies.
• Partners with the Forward Logistics Analyst and Field Service on annual inventory counts for Field Technicians, Service Technicians, Service Providers, and storage locations, including connexes.
• Works cross functionally with planning, purchasing and transportation, third party logistics partners, the regional competency center, and field service staff on materials pertaining to outbound orders.
• Communicates professionally and effectively by phone and email with internal and external customers on product, spare parts needs, and deliveries, and troubleshoots failures.
• Trains reverse logistics coordinators and ensures they have the tools needed to succeed.
• Coordinates and oversees the entry of data in SAP based on Field Service reports in Salesforce, emails, and submitted forms, and analyzes, investigates, and resolves report discrepancies.
• Creates and maintains a library of procedures, technical manuals, software releases, and documentation.
• Prepares data for weekly reports, including KPIs, RMA returns, and inventory consumption.
• Other duties as may be required or assigned.

Benefits

• Hourly pay range of $32.00 to $33.50 per hour, dependent on experience.
• Hybrid work model based at our Rocklin, CA headquarters.
• Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
• 401(k) plan with company match.
• Paid time off accruing from date of hire, plus 12 company holidays.
• Tuition reimbursement and opportunities for professional development.
• Inclusive, collaborative, and innovative work environment with global cross-functional exposure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED