Revenue Strategy & Data Analytics Lead

Tulip Interfaces • Somerville, MA

5d • $130,000 - $175,000 • Hybrid

About The Position

Tulip brings modern technology and AI into manufacturing. Manufacturing accounts for almost 20% of the global economy and one in every seven workers on Earth, yet remains among the least digitized. More than a decade ago, we created the category to close that gap: AI-native software that puts cutting-edge tools directly in the hands of the people on the manufacturing front lines. Because we are human-centered and tech-obsessed, we are building a future of work where human ingenuity is amplified with the latest technology. In January 2026 we became one of Boston's few new AI unicorns, reaching a $1.3B valuation. We're growing double digits in revenue year over year. The world's best manufacturers run on Tulip - turning inventory 10x faster, releasing gene therapies in hours instead of weeks, and training master craftspeople to forge engagement rings 5x more rapidly. Headquartered in Somerville, MA with offices in Germany, Hungary, Singapore, Japan, and Israel, we've been consistently named a World Economic Forum Global Innovator, a Gartner leader, and one of Built In Boston's "Best Places to Work." We run the way we build: AI-forward, humanistic, and high ownership. We're looking for builders who are energized by complex problems, rapid cycles, and the unique opportunity to see their impact on a global scale.

Requirements

• 8-10+ years in Customer Success Ops, RevOps, or Strategic Analytics within a B2B SaaS environment (usage-based or composable software experience is a plus).
• Track record leading cross-functional system change across Salesforce or other commercial systems (segmentation, territory and quota models, forecast hygiene, Customer Health Scores, churn coding, renewal workflows etc.) with direct influence on VP and C-suite decisions
• Experience using AI for commercial, such as predictive churn modeling, sentiment analysis, or AI-driven "next best action" recommendations, including evaluating build versus buy tradeoffs
• Expert-level SQL and BI tooling, with experience joining product usage data to CRM data at scale
• Experience owning GTM metrics
• Bachelor's degree in a relevant field required

Nice To Haves

• Experience leading as a player coach in a RevOps or GTM context, balancing hands on ownership of systems and process with mentoring and growing team members is a plus
• Experience mentoring or coaching junior analysts or ops talent is a plus
• MBA preferred

Responsibilities

• Define and execute the strategy/roadmap for how AI and data power retention and expansion across Customer Success, Professional Services, and Support
• Build and continuously improve the models that identify at-risk accounts and cross-sell or upsell opportunities using usage, support, and engagement data
• Architect Tulip’s Health Score metrics and the underlying data foundation that powers automated Customer Success playbooks
• Set renewal pricing strategy, services attach rate targets, and margin optimization in partnership with Sales and Services leadership
• Own the retention narrative for executive and board level audiences, translating real-time NRR and GRR metrics into a clear story and recommended actions
• Mentor and upskill the GTM team plus cross functional commercial partners directly on how to use the data

Benefits

• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Learning & Development program
• Virtual company events and happy hours
• Fitness subsidies

What This Job Offers

• Job Type: Full-time
• Career Level: Senior