Revenue Specialist

Nova Scotia Power • Halifax, NS

1d • Hybrid

About The Position

We are currently seeking a Revenue Specialist to join our Billing Services team in a permanent position reporting to the Billing Supervisor. This role is ideal for someone who enjoys working with data, solving problems, and ensuring accuracy in billing processes. As part of a collaborative and supportive team, you'll play an important role in reviewing and maintaining the integrity of customer billing information behind the scenes. You will receive on-the-job training to help you build the knowledge and confidence needed to succeed in the role.

Requirements

• Grade XII education or equivalent.
• Minimum of two years of experience in billing, metering, bookkeeping, accounting, finance administration, or a related field.
• Proficiency with Microsoft Outlook, Excel, Word, and SharePoint.
• Strong analytical and problem-solving skills with the ability to investigate issues and determine appropriate solutions.
• A solid understanding of accounting and billing principles, including adjustments, account balances, and transaction accuracy.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while contributing positively within a small, collaborative team environment.
• Effective organizational and time management skills, with the ability to manage competing priorities and meet deadlines.
• Sound judgment, professionalism, confidentiality, and initiative.
• Adaptability and willingness to learn new systems, processes, and technologies.

Responsibilities

• Investigate and resolve individual bill issues and exceptions identified through daily billing cycles.
• Calculate and process billing adjustments on customer accounts.
• Recreate customer bills in accordance with approved rates, fees, and regulations.
• Perform billing functions such as bill cancellations, complex adjustments, and reissuing historical or multiple bills.
• Review billing batches and analyze exceptions to identify potential causes and resolutions before bills are released.
• Provide billing-related expertise and support to internal stakeholders and external customers as required.
• Collaborate with teams across Customer Care, Field Operations, Smart Meter Operations, and other business areas to resolve billing-related issues.
• Follow established billing and meter reading policies, procedures, and regulatory requirements.
• Support the Customer Care Centre during major power outages by providing customer phone support during and after regular business hours.
• Responsible for personal safety and that of coworkers by adhering to all Occupational Health and Safety Rules and Regulations.
• Support environmental performance through compliance with environmental management system processes and initiatives.

Benefits

• Hybrid work model.
• A comprehensive benefits plan
• 24/7 access to virtual health care services for you and your family through Dialogue
• Access to a free on-site fitness centre
• Employee and Family Assistance Program
• Parental leave top-up plan
• Wellness benefits
• Opportunities to advance within and between our affiliate companies
• A focus on employee development
• Available sponsored education programs
• Corporate investments in the places where our people live and work
• Mentoring opportunities
• Fundraising-matching
• Volunteer programs
• Various committees and employee resource groups
• Scholarships for children of employees
• Short-term incentive plan
• Defined Contribution Pension Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED