Revenue Specialist I (ROPS)

DaVita Kidney Care•01789 - Arizona Remote, AZ

3d•$19 - $23

About The Position

The Revenue Specialist I performs revenue cycle duties within revenue operations, which may include medical insurance collections, managing credits and refunds, or setting patient insurance coverage. The role supports accurate insurance information and timely reimbursement for dialysis services by communicating with insurance payers and collaborating with revenue operations teams and clinic teammates. It may be based in the community, with a hybrid arrangement for candidates within commuting distance of the Federal Way, Washington business office. The position is scheduled Monday through Friday and may require overtime as needed. The specialist maintains accurate patient account information, responds to payer communications, identifies opportunities for process improvement, and protects company and patient information in accordance with HIPAA regulations and DaVita policies. The role also includes attending meetings, conferences, and training and following company and department procedures.

Requirements

High school diploma or equivalent.
Basic computer skills and proficiency in MS Word, Excel, and Outlook.
Excellent critical-thinking and problem-solving skills.
Strong communication and interpersonal skills.
Ability to adapt quickly and demonstrate resiliency.
Ability to take ownership of a book of business and demonstrate drive and initiative in working through a queue.
Understand and embrace DaVita culture.

Responsibilities

Perform revenue operations duties related to medical insurance collections, credits, refunds, or setting patient insurance coverage.
Communicate with insurance payers to ensure appropriate patient coverage and timely, accurate reimbursement for dialysis services.
Respond to payer communications accurately and promptly.
Collaborate with other revenue operations teams to support seamless processes.
Partner with clinic teammates, including insurance counselors, social workers, and facility administrators, to ensure timely and accurate insurance information.
Identify process changes and opportunities for continuous improvement.
Maintain current patient account information.
Maintain confidentiality of company and patient information in accordance with HIPAA regulations and DaVita policies.
Attend team meetings, phone conferences, and training as needed.
Follow teammate guidelines, employment policies, and department or company procedures.
Work overtime as needed.