Revenue Services Representative - Cincinnati, OH

Duke Energy•Cincinnati, OH

2d•Remote

About The Position

Build an exciting, rewarding career with Duke Energy, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. This role is responsible for timely and accurate billing, processing customer payments, and receivables management for the Company’s customers. It involves responding to and resolving internal and external customer requests, inquiries, and complaints.

Requirements

At least one year of Customer Service experience.
High School Education or Equivalent.
Ability to adapt well to process and Technology changes.
Multi-task oriented with the ability to work efficiently in stressful situations.
Ability to actively listen while entering detailed customer information.
Demonstrates effective communication skills (both oral and written).
Interacts well with both internal and external customers.
Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction.
Ability to read instructions/documents and comprehend the context then execute the details.
Demonstrate problem solving skills.
Maintain composure in demanding and difficult situations.
Ability to use good time management skills to fulfill tasks.
Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.).
Ability to work together as a team and support Revenue Services initiatives.
Must meet the Company’s requirements as to GENERAL QUALIFICATIONS.
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Responsibilities

Coordinates with other groups/departments to resolve issues to meet customer expectations.
Uses computerized systems for tracking, information gathering, data corrections/workfiles and/or troubleshooting.
Answers inquiries and resolves problems.
Responds to internal or external customer inquiries.
Analyzes all available data and resources to take action and correct or resolve routine situations.
Accepts and resolves routine issues from other sources.
Performs similar or lesser skilled work.