Revenue Retention Execution Lead
About The Position
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Revenue Retention Execution Lead to be responsible for the planning, execution, and continuous improvement of program initiatives aligned with organizational objectives. This role works closely with senior leaders and cross-functional teams to coordinate projects, track performance, and help drive scalable, efficient solutions across the organization. The ideal candidate brings hands-on experience in project or program coordination and thrives in a fast-paced, collaborative environment.
Requirements
- Minimum of five (5) years of experience in program management, project management, business operations, or a related field
- Proven experience working in or supporting Agile environments (Scrum, Kanban, etc.)
- Strong organizational and time management skills with the ability to manage multiple priorities
- Excellent communication and collaboration skills across cross-functional teams
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights
- Proactive, detail-oriented, and comfortable working in a fast-paced, evolving environment
- Bachelor’s degree in business, operations, or a related field (or equivalent experience)
Nice To Haves
- Experience with project management tools (e.g., Jira, Asana, Azure DevOps)
- Experience with collaboration/documentation tools (e.g., Confluence, SharePoint, Notion)
- Proficiency in Excel and PowerPoint; experience with reporting tools (e.g., Power BI, Tableau) is a plus
- Experience working with CRM platforms such as Salesforce
- CAPM, PMP (in progress), or Scrum certification is a plus
Responsibilities
- Lead the planning, execution, and tracking of program initiatives aligned with organizational goals
- Coordinate across cross-functional teams (e.g., product, engineering, operations, business teams) to support project delivery and ensure alignment
- Facilitate Agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) and track progress against backlogs and timelines
- Develop and standardize program documentation, processes, and best practices to improve scalability and operational efficiency
- Monitor and analyze program performance by tracking key metrics, risks, and progress against goals
- Contribute to program reporting, dashboards, and scorecards for stakeholders and leadership
- Translate stakeholder needs into clear requirements and support project planning and prioritization
- Identify and implement process improvements and operational efficiencies
- Own budget tracking and resource coordination for assigned initiatives
- Facilitate meetings, document action items, and ensure timely follow-ups
- Escalate risks or issues as needed and support mitigation efforts
Benefits
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
