Revenue Operations Specialist

Constant Contact • Boston, MA

14h • Hybrid

About The Position

The Revenue Operations team is seeking an operational all-star to serve as a key bridge across our Go-To-Market teams, including Sales, Success, Marketing, and Enablement. This role will play a critical part in driving cross-functional initiatives from inception to completion by identifying both short- and long-term improvements to our revenue operations processes. If you’re excited to grow your impact through data, systems, and strategy—and see that impact daily—this role is for you.

Requirements

• Bachelor’s degree in Business Administration or a related field.
• 2–4 years of experience in revenue operations, sales operations, marketing operations, or general business operations (SaaS experience preferred).
• Salesforce experience required (1–2 years of administration experience preferred); Salesforce Administrator certification preferred, with additional certifications a plus.
• Strong analytical and problem-solving skills with experience using data to drive decisions and process improvements.
• Experience building reports and dashboards; familiarity with BI tools (e.g., Tableau) is a plus.
• Hands-on experience evaluating and applying AI tools to streamline revenue operations workflows and surface actionable insights.
• Proficiency in Excel; experience with SQL and/or SOQL is a plus.
• Strong understanding of go-to-market processes, sales metrics, and customer lifecycle management.
• Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment.
• Strong communication and interpersonal skills, with the ability to translate business needs into technical solutions.
• Experience creating technical and process documentation to support operational scalability.

Nice To Haves

• SaaS experience preferred
• Salesforce Administrator certification preferred, with additional certifications a plus.
• familiarity with BI tools (e.g., Tableau) is a plus.
• experience with SQL and/or SOQL is a plus.

Responsibilities

• Drive operational excellence across GTM functions by analyzing performance, identifying inefficiencies, and implementing scalable process improvements.
• Partner with cross-functional stakeholders (Sales, Marketing, Customer Success, Enablement) to design and optimize solutions that support business growth.
• Build and maintain Salesforce configurations, including flows, validation rules, assignment logic, and other system enhancements within the broader Salesforce ecosystem.
• Support and implement new business requirements tied to GTM initiatives, ensuring alignment with operational goals and KPIs.
• Manage and improve data integrity within Salesforce, including aligning data definitions, reporting logic, and governance standards.
• Identify and implement AI-powered automation opportunities across GTM workflows to drive measurable operational efficiency.
• Build and maintain reports and dashboards to deliver actionable insights across revenue teams; leverage BI tools where applicable.
• Analyze data across the customer lifecycle to identify opportunities to improve go-to-market strategies and productivity metrics.
• Troubleshoot system issues and support day-to-day operational requests via JIRA or similar ticketing systems.
• Create and maintain technical and process documentation for new and existing workflows and system enhancements.
• Participate in agile processes, including backlog refinement and prioritization of operational work.

Benefits

• health and welfare benefits
• paid leave
• generous paid time off policy
• competitive benefits package that supports the health and well-being of you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level