Revenue Operations Specialist

Andela

1d•Remote

About The Position

The Revenue Operations Analyst will serve as the first line of defense for the Revenue Operations team — the primary intake point for ad hoc requests, tooling questions, data issues, and reporting needs that flow in from across the commercial organization. This role is a critical capacity investment that will enable the RevOps team to tackle more strategic projects. This is an excellent opportunity for a detail-oriented, technically curious operator who wants to build deep expertise in a modern RevOps tech stack while making a tangible impact on how a fast-growing company runs its go-to-market engine. The ideal candidate is highly organized, proactive in identifying patterns in operational issues, and comfortable navigating a complex CRM and tooling environment with minimal hand-holding.

Requirements

2–4 years of experience in sales operations, revenue operations, business operations, or a related analytical role
Hands-on Salesforce experience — comfortable navigating the platform, running reports, and making basic data updates (Admin certification a plus)
Strong Excel/Google Sheets skills and comfort working with large data sets
High attention to detail and strong organizational skills — you don't let things fall through the cracks
Clear written communicator; able to translate technical issues into plain language for non-technical stakeholders
Self-starter who is comfortable asking good questions and then working independently
Curiosity about systems and how data flows across a modern GTM tech stack

Nice To Haves

Experience with tools such as Outreach, Gong, ZoomInfo, LeanData, or BI platforms (Tableau, Looker) is a plus
Prior experience at a B2B SaaS or high-growth technology company preferred

Responsibilities

Serve as the first point of contact for inbound RevOps requests, managing the ticketing queue to triage, route, and resolve Tier 1 issues across the tech stack.
Resolve common system issues in Salesforce, including data corrections, record ownership updates, field errors, and access requests, while ensuring SLAs are met.
Escalate complex or high-priority issues to senior team members with full documentation and context.
Perform routine data audits and cleanup (duplicate management, field standardization) across Salesforce and connected systems.
Monitor and maintain data integrity across the pipeline for account, contact, opportunity, and activity data.
Support territory management workflows, including account assignments and routing rule maintenance, and assist with list management and data enrichment.
Own the maintenance and accuracy of standard RevOps dashboards and reports in Salesforce and connected BI tools.
Build ad hoc reports and data pulls to support commercial team requests, QBRs, and pipeline reviews.
Assist with data preparation for forecasting, territory planning, and GTM analysis.
Support day-to-day administration of core RevOps tools, including Salesforce, assisting with user provisioning, access management, and basic configuration changes.
Help QA new workflows and system changes before deployment.
Document operational workflows, SOPs, and system configurations, and identify recurring request patterns to surface recommendations for systemic process improvement.