Revenue Operations Representative - IP-3562 - PA Revenue Operations - Erie

FirstEnergy • Erie, PA

3d • Onsite

About The Position

Under general supervision, an employee in this position is expected to perform a variety of duties in accordance with the company’s customer service policies to encourage the collection of delinquent accounts. Adheres to all safety rules and guidelines as established by the company. Communicates effectively with customers regarding delinquent account balances, provides information on payment arrangements in accordance with the company’s customer service policies and where applicable, disconnects/or reconnects the electric service. Initiates customer referrals to Customer Assistance & Referral Evaluation Services (CARES) representatives for counseling, payment assistance and regulatory/company programs. Maintains, complies and balances daily customer transactions and adheres to the documented cash handling procedures. Verifies the accuracy of data entered on checks and stubs, prepares cash handling forms and forwards to appropriate personnel for processing. Documents and informs supervision of adverse safety conditions regarding meters, meter sockets, electric services and lines, meter tampering and like conditions. Trains and instructs other employees as required. Performs other related or less skilled work as required or directed, including the operation of transportation equipment upon occasion or in the event of an emergency. Requires the ability to work multiple districts and scheduled hours, which may be non-standard business hours, to allow greater ability to communicate with customers and maximize the opportunity to increase the regional revenue collected.

Requirements

• Minimum of a High School Diploma or GED with equivalent work-related experience.
• Ability to work safely and follow applicable safety rules.
• Meet Company standards regarding physical fitness, personal conduct and appearance, attendance, work performance, safety practices, and supervision required.
• Manual dexterity to operate handheld devices and accurately input information.
• Ability to do considerable walking or driving.
• Ability to ascend and descend steps and ladders.
• Ability to work in all weather conditions.
• Ability to navigate across rough terrain.
• Ability to lift and carry more than 25 pounds.
• Ability to read and report meter data accurately.
• Ability to read and take appropriate action based upon reports and work orders.
• Ability to deal with customers and the public in a professional and courteous manner.
• Ability to deal with potentially dangerous animals.
• Ability to communicate effectively.
• Ability to operate two-way radios, telephones, cellular phones, and other communication devices.
• Ability to write legibly and maintain accurate records and reports.
• Ability to organize work, plan routes and maintain accurate records and reports.
• Receptive to feedback and measurement.
• Valid motor vehicle operator's license and appropriate vehicle insurance is required.

Nice To Haves

• Extensive knowledge of the Operating Company's service areas.
• Knowledge of basic electricity.

Responsibilities

• Encourage the collection of delinquent accounts.
• Adhere to all safety rules and guidelines.
• Communicate effectively with customers regarding delinquent account balances.
• Provide information on payment arrangements and disconnect/reconnect electric service.
• Initiate customer referrals to CARES representatives.
• Maintain, comply and balance daily customer transactions.
• Adhere to documented cash handling procedures.
• Verify accuracy of data entered on checks and stubs.
• Prepare cash handling forms and forward to appropriate personnel.
• Document and inform supervision of adverse safety conditions.
• Train and instruct other employees as required.
• Perform other related or less skilled work as required or directed.
• Operate transportation equipment upon occasion or in the event of an emergency.
• Work multiple districts and scheduled hours, which may be non-standard business hours.

Benefits

• Competitive pay plus incentive compensation
• Company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• Choice of medical, prescription drug, dental, vision, and life insurance programs
• Skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED