Revenue Operations Overnight Manager - Savannah

Parking Management•Savannah, GA

4d•Onsite

About The Position

The Overnight Revenue Audit Manager oversees overnight valet revenue operations, ensuring accurate reporting, effective auditing, and strong staff performance. This role manages client and guest relations, maintains compliance with company standards, and ensures secure, efficient parking operations while fostering a positive team environment and supporting client satisfaction. The primary objective is to ensure the accuracy and security of overnight revenue operations while leading the team in delivering exceptional service, maintaining operational compliance, and supporting client satisfaction through effective auditing, staff management, and seamless overnight valet operations.

Requirements

High school diploma or general education degree (GED)
1 year minimum previous supervisory and related customer service/hospitality experience is preferred
Management or leadership related training/certifications/business is preferred
A valid driver’s license and reliable transportation are required for this role
Maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period
Candidates must also pass and maintain a clean background check
No special certifications are necessary for this position
Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements. Coordinate across locations and adjust strategies to ensure client satisfaction and support long-term partnerships.
Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy.
Engage staff in decision-making and improvement efforts while providing regular feedback, fostering skill development, and encouraging growth. Promote a culture of quality by applying feedback and continuously enhancing processes, services, and leadership capabilities to support overall team success.
Provide hands-on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles, fostering accountability, clear communication, and employee engagement across multiple sites.
Provide regular updates to operations and HR while maintaining clear communication with internal departments and external vendors, ensuring complex information is shared clearly and effectively.

Nice To Haves

1 year minimum previous supervisory and related customer service/hospitality experience
Management or leadership related training/certifications/business

Responsibilities

Ensures accurate overnight revenue operations by overseeing revenue controls, auditing postings with the front desk, managing overnight reporting, and tracking hot cars to maintain operational accuracy and compliance.
Oversee all overnight staff, handling hiring, training, compliance, and performance management while ensuring adherence to company policies. The role focuses on developing team members, supporting internal promotions, and fostering a positive work environment through recognition and staff appreciation initiatives.
Ensures clear communication with management, promotes a team-oriented work environment, and proactively resolves client needs to support smooth and successful overnight operations.
Responsible for working 40+ hours on-site during overnight hours (10 PM – 7 AM), conducting regular rounds to all locations to ensure smooth operations. This role ensures all overnight tasks are completed accurately by staff and reviews critical operational details such as employee punch-ins, claimed tips, minimum wage compliance, and car counts on a weekly basis, making any necessary corrections before established deadlines to maintain operational accuracy and compliance.
Responsible for ensuring all overnight associates consistently deliver exceptional customer service, maintain a professional appearance in proper uniform, and strictly follow company procedures and standards. This role also supports overall operations by carrying out additional duties as assigned by the City/Area Manager or Revenue Operations Director to uphold service quality and operational excellence.
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required.