Revenue Operations Manager

HqO • Boston, MA

88d • Hybrid

About The Position

HqO is looking for a Head of Revenue Operations to act as the strategic and operational backbone of our Sales, Marketing, and Customer Success teams. . You will be responsible for optimizing our end-to-end revenue processes, ensuring alignment across sales, marketing, services, and finance. This role will drive revenue growth, improve operational efficiency, and enable data-driven decision-making through effective strategy, systems, and processes to support growing HqO’s revenue. This is a highly collaborative position for someone who enjoys optimizing systems, improving workflows, and providing insights that directly influence revenue performance.

This is a hybrid position based in our Boston office, with in-person collaboration at least four days per week (Monday–Thursday).

Requirements

• Bachelor’s degree in Business, Finance, or a related field (MBA preferred).
• 5+ years of experience in Revenue Operations, Sales Operations, or a related role within a SaaS company.
• Proven track record of driving revenue growth and improving operational efficiency.
• Strong understanding of sales, marketing, and customer success processes in a SaaS environment.
• Expertise in CRM systems (e.g., Hubspot) and revenue analytics tools.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically while managing the details of execution.
• Strong analytical skills with the ability to translate data into actionable insights.
• You have strong critical thinking skills and experience working with senior business decision makers.
• You are able to shape end-to-end business programs with articulated missions, charters, performance criteria, and stakeholder buy-in.
• You are a self-starter, motivated by continuously solving hard problems.
• You are adaptable, intellectually curious and ready to embrace change in dynamic environments.
• You are a great communicator and negotiator able to develop shared perspectives.
• You are able to drive results through indirect influence.

Responsibilities

• Strategy & Planning:
• Develop and execute the Revenue Operations strategy to support business growth objectives.
• Align cross-functional teams (Sales, Marketing, Customer Success, Finance) on revenue goals and initiatives.
• Collaborate with leadership to set revenue targets, forecasts, and budgets.
• Process Optimization:
• Streamline and optimize end-to-end revenue processes, including lead management, sales forecasting, pipeline management, and customer lifecycle management.
• Implement best practices for lead-to-cash processes to ensure efficiency and scalability.
• Identify and address bottlenecks in the sales process, reducing cycle times and increasing conversion rates.
• Data & Analytics:
• Develop and maintain dashboards and reports to track key performance metrics across the revenue cycle.
• Provide actionable insights to the leadership team by analyzing revenue data, trends, and performance.
• Ensure data integrity and accuracy across all revenue systems and tools.
• Systems Management:
• Oversee the management and optimization of CRM and other revenue-related tools.
• Lead the implementation of new technologies and systems that enhance revenue operations and drive efficiency.
• Ensure seamless integration between revenue systems and other business platforms.
• Revenue Growth & Performance:
• Drive initiatives that enhance revenue growth, including sales enablement, territory planning, and incentive compensation.
• Collaborate with Sales and Marketing to optimize the lead funnel, improve conversion rates, and reduce customer acquisition costs.
• Support Customer Success in driving customer retention, expansion, and reducing churn.

Benefits

• Comprehensive medical, dental & vision plans for you and your dependents
• Fully paid parental leave (12 weeks), in addition to state and federal leave standards
• Pre-tax commuter benefits for qualified travel expenses
• Access to professional development tools, like free membership to LinkedIn Learning (thousands of expert-led courses)
• In-Office First Culture: Employees are in-office Monday, Tuesday, Wednesday, and Thursday
• Unlimited time off to recharge

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level