Revenue Operations Manager

Brisk Teaching

About The Position

We are seeking a Revenue Operations Manager with a go-to-market engineering mindset to optimize the systems and workflows that power our revenue engine. You'll own key tools in our GTM stack—particularly those supporting our SDR and CS teams—while building automated workflows and enabling our revenue teams to work smarter through technology. This role partners closely with our Sr. Revenue Systems Manager (who owns Salesforce administration and core system architecture) to ensure our tech stack drives efficient, scalable growth. If you love optimizing sales processes, experimenting with AI-powered tools, and building scalable workflows, this role is for you. Your day-to-day focus will be on workflow optimization, stakeholder enablement, and owning key GTM tools—particularly those supporting SDR, sales, and CS motions. You'll also partner with the Revenue Enablement Manager on rollout and adoption of new processes.

Requirements

3+ years of experience in revenue operations, sales operations, or a similar GTM role
Hands-on experience with sales engagement platforms (Outreach, SalesLoft, or similar)
Experience with conversation intelligence tools (Gong, Chorus, etc.)
Working knowledge of Salesforce (not as a primary admin, but comfortable building reports, managing data quality, and troubleshooting user issues)
Experience building workflow automations across GTM tools
Familiarity with data enrichment tools and modern sales tech (Clay, Apollo, ZoomInfo, etc.)
Strong understanding of lead lifecycle management and SDR/sales processes
Excellent problem-solving skills and a bias toward building scalable solutions over manual workarounds
Clear communication skills with the ability to partner effectively with sales, SDR, and CS stakeholders
Experience in a fast-paced startup environment

Nice To Haves

Experience with AI-powered sales tools and automation
Salesforce Administrator certification
Experience with marketing automation platforms (HubSpot, Marketo, Pardot)
Familiarity with customer success platforms (Gainsight, ChurnZero, Planhat)
Experience in EdTech or selling to K-12/higher education
SQL knowledge or experience with BI tools (Looker, Tableau, etc.

Responsibilities

Serve as primary owner for Outreach and Gong, including configuration, workflow optimization, and stakeholder partnership
Own SDR-focused tools (e.g., Nooks, Starbridge), driving adoption and building automated outbound workflows
Evaluate and implement emerging AI/automation tools to improve SDR productivity
Support CS workflows and email campaigns across Gainsight or ChurnZero, HubSpot, and Outreach in partnership with the Sr. Revenue Systems Manager
Help build and maintain health scoring models, renewal workflows, and customer lifecycle automations
Partner with CS leadership to identify process gaps and implement scalable solutions
Enforce data standards and ensure data cleanliness across the CRM
Own lead lifecycle processes, including routing, scoring, and stage progression
Build reports and dashboards; provide technical support and troubleshooting for end users
Partner with Revenue Enablement on process documentation and training
Support deal desk operations, including contract generation and complex pricing for consortiums and cooperatives
Assist with commission calculation processes and reporting
Collaborate with Sales, SDR, and CS leadership to translate business needs into system improvements
Partner with the Demand Generation Manager on HubSpot workflows and lead handoff optimization
Support marketing with lead list uploads from conferences and events, ensuring proper attribution and follow-up workflows
Work with Revenue Enablement to drive adoption of new tools and processes