Revenue Operations Manager

Doxim • Indianapolis, IN

5d • Hybrid

About The Position

The Revenue Operations Manager owns the end-to-end revenue operations framework that enables predictable growth across Sales, Customer Success, Professional Services, Operations, and Finance. This role is accountable for forecasting accuracy, pipeline integrity, deal execution, and revenue system alignment in a complex, transactional tech-enabled services environment.
A key component of this role is partnering on pricing and deal strategy—supporting usage-based and transactional pricing models, evaluating deal economics, and ensuring pricing decisions balance customer value, competitiveness, and margin. The role translates customer communication workflows and usage patterns into scalable revenue processes and reliable financial outcomes.
The ideal candidate has hands-on RevOps ownership in a B2B tech-enabled services or enterprise technology environment, is comfortable operating with imperfect data, and works closely with Sales, Finance, and leadership to drive clarity, discipline, and growth.

Requirements

• Experience in Customer Communications Management and/or Transactional Document Communications (print & digital channels).
• Familiarity with usage-based or consumption-driven pricing models.
• Experience with transactional billing based on volumes.
• Strategic and systems-oriented thinker
• Pricing strategy and financial modeling
• Data analysis and problem-solving
• Detail-oriented with strong data discipline
• Excellent communication and stakeholder management skills
• Ability to thrive in a fast-growing, evolving environment

Responsibilities

• Own and optimize the end-to-end revenue operations framework across sales, customer success, professional services, operations, and finance operations.
• Design and maintain scalable processes for lead management, opportunity management, forecasting, renewals, and upsells.
• Ensure CRM and revenue tech stack (e.g., Salesforce, billing systems) accurately reflect CCM product offerings and pricing models.
• Support complex pricing structures common to CCM (usage-based, volume-based, contract, and hybrid models).
• Build and maintain dashboards and reports that track ARR/MRR, Forecasted MRR from ARR Activations, and usage trends (e.g., mail pieces, sheets, impressions).
• Deliver accurate revenue forecasts and performance insights to executive leadership.
• Ensure data integrity and consistency across systems and reporting tools.
• Develop and maintain pricing models for CCM products and services (print, mail, digital delivery, composition, archiving, analytics, payments, and managed services)
• Analyze cost drivers such as volume, paper, postage, data processing, technology, and labor
• Evaluate deal profitability, margins, and pricing scenarios for new and existing customers
• Support contract renewals, pricing adjustments, and custom client proposals
• Partner with Sales, Account Management, and Solutions teams to provide pricing guidance and deal structures
• Prepare pricing recommendations for RFPs, bids, and proposals
• Conduct win/loss and price sensitivity analysis to improve competitive positioning
• Ensure pricing aligns with customer value, market trends, and company objectives
• Identify process gaps, inefficiencies, and automation opportunities.
• Support growth initiatives and revenue forecasting such as new product launches, market expansion, and pricing changes.
• Maintain pricing tools, templates, and documentation
• Ensure pricing compliance with internal policies and approval workflows
• Support automation and continuous improvement of pricing processes

Benefits

• Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.
• Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.
• Growth That Excites: We are passionate about nurturing talent from within so this won’t be just a job – it will be a journey.
• Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.
• Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you’ll earn a bonus through our Employee Referral Program. Great people know great people!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed