Revenue Operations Manager

Rapid7 • Boston, MA

14h

About The Position

Regional Revenue Operations Manager Rapid7 is looking for an experienced and motivated Regional Revenue Operations Manager to join our Field Operations team, supporting the Americas Region. You will play a key role in enhancing the operational efficiency and performance of our Sales and GTC teams. You will partner closely with sales leadership and cross-functional teams to analyze performance, optimize business processes & systems, and support key sales initiatives. The ideal candidate will be a highly analytical critical thinker, effective communicator, and a team player who enjoys working in a fast paced environment to drive revenue efficiency and operational excellence. About the Team The Revenue Operations team is a wide-reaching global organization, comprising of several functional areas: Field Operations (Americas, EMEA, APJ) Customer Success Operations Deal Desk Incentive Compensation Sales Enablement Go-to-Customer Analytics The Field Operations team collaborates within the Revenue Operations team, and across Sales, Marketing, Leadership, Business Systems, and stakeholders across the company. Leveraging our business partners, intelligence (Tableau, Clari), and systems (Salesforce), the Revenue Operations team provides support across the organization, from Account Executives and Renewal Account Managers to Executive-leadership and our global counterparts. These activities include Sales and Retention Forecasting, Pipeline tracking, Annual Readiness and Planning, CRM Support (Salesforce), and ad hoc projects. In collaboration with our global business partners, our goal is to enhance our understanding of the business, support the field, and drive sales and customer success performance to achieve our annual goals. About the Role As the Revenue Operations Manager, you will play a pivotal role in supporting regional sales management, account intelligence and product performance, and KPIs that support our sellers in their day-to-day efforts and annual attainment. This role will also have a key responsibility in identifying trends in the business and supporting recommendations on ways to improve the productivity and scale of the Go-To-Customer Organization. These responsibilities are critical to Rapid7's success and involve working closely with key stakeholders within Rapid7 while leading projects.

Requirements

• 4+ years of experience as an analyst in sales operations, revenue operations, business operations, or a related discipline in a high technology company.
• Experience within the SaaS industry is strongly preferred.
• 2+ years of Salesforce.com experience and advanced Excel/Google Sheets skill is required.
• Experience building reports and data visualizations in Salesforce, Tableau, SQL, PowerBI, or similar analytics platforms.
• Strong analytical and problem-solving skills with sound business judgment; Results-oriented and detail-focused, able to prioritize in a fast-paced environment, communicate effectively with executive presence, and contribute with a curious, collaborative mindset.

Nice To Haves

• Salesforce certification or Lightning experience is a plus.
• Bachelor’s Degree in business or related field preferred.

Responsibilities

• Collaborate with Revenue Operations Analytics to drive actionable insights and recommendations that inform strategic decisions and cross-functional initiatives, and that help Rapid7 Go to Customer organization maximize productivity.
• Drive the cadence of business reporting including regular weekly, monthly, and quarterly reports; forecast calls; pipeline build tracking etc.
• Drive improvement and standardization of business processes by partnering with Field Sales, Sales Leadership, and Sales Enablement.
• Develop ad-hoc and proactive analyses, rooted in Salesforce & Tableau/Snowflake data, that provide actionable insights.
• Partner with IT teams to understand new capabilities available in Salesforce, Tableau and Clari, and partner with Enablement functions to train users in Sales and Leadership.
• Assist with key sales and customer success planning activities during the planning and budgeting cycle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager