Revenue Operations Manager

Northstar Travel Media LLC• US,

12h•$125,000 - $150,000•Hybrid

About The Position

Northstar Travel Group is seeking a strategic and hands-on Revenue Operations Manager to support its global, multi-segment sales organization. This role requires a strong sales enablement and CRM operations professional adept at training, documentation, process improvement, CRM configuration, governance, and user support. The position partners with executive leadership, Finance, and Sales Leadership to provide the necessary systems, reporting, insights, and operational rigor for predictable revenue growth. The Revenue Operations Manager ensures sales teams have the tools, processes, training, and CRM infrastructure for efficient operation across the lead-to-cash lifecycle. Proficiency in HubSpot, strong organizational skills, and the ability to build scalable processes are essential. Beyond CRM ownership, this role involves delivering actionable business intelligence to inform revenue strategy, account planning, forecasting, budgeting, and sales performance management. The role provides visibility into performance across various metrics to aid leadership decision-making. The individual will translate complex data into clear insights, identify growth opportunities, highlight risks, and drive accountability. This role blends strategic acumen with operational excellence to support Northstar’s growth objectives.

Requirements

5+ years in sales enablement, sales operations, revenue operations, or CRM administration.
3+ years of hands-on HubSpot Sales Hub and CRM administration experience.
Experience supporting a global sales organization of 50+ users.
Strong understanding of B2B sales processes (media, digital marketing, events preferred).
Proven ability to lead training, create documentation, and simplify complex workflows.
Demonstrated CRM configuration and optimization skills.
Strong analytical, problem-solving, and process-mapping capabilities.
Excellent communication, project management, and stakeholder management skills.
Ability to manage multiple initiatives with high attention to detail and deadlines.
Bachelor’s degree or equivalent experience.

Nice To Haves

Experience in B2B marketing services, digital media, events, or market research.
Familiarity with advertising sales workflows, sponsorship sales, or event-related processes.
Experience with order management systems, proposal tools, or fulfillment platforms.
HubSpot certifications (Sales Hub, CRM Admin, RevOps, Marketing Hub).
Experience supporting homegrown business applications.
Experience working with global or multi-division organizations.

Responsibilities

Provide executive-level analysis on revenue performance, sales effectiveness, and growth opportunities.
Deliver monthly, quarterly, and annual reporting across teams, products, and segments.
Identify performance gaps, risks, and emerging trends to inform strategic decisions.
Facilitate recurring revenue review meetings with sales leadership.
Partner with Finance to align forecasts, budgets, and long-range planning.
Lead consolidation and validation of revenue forecasts across the organization.
Provide account-level and product-level insights to improve forecast accuracy.
Support budgeting with detailed territory, product, and sales performance analysis.
Maintain deep visibility into revenue composition by customer, product line, and market segment.
Partner with sales leaders to identify expansion, cross-sell, upsell, and retention opportunities.
Deliver data-driven recommendations that inform account strategy and customer investment.
Build executive dashboards highlighting account health, revenue concentration, and growth potential.
Maintain ownership of revenue targets and ensure accurate tracking against goals.
Establish KPIs for sales effectiveness, forecast accuracy, pipeline health, and revenue attainment.
Drive accountability through transparent reporting and actionable insights.
Serve as the business owner of HubSpot CRM, ensuring strong adoption, governance, and data quality.
Configure and optimize workflows, dashboards, permissions, and reporting structures.
Monitor pipeline hygiene, opportunity management, and forecasting discipline.
Lead training programs, documentation, and enablement initiatives to improve user proficiency.
Recommend enhancements, automations, and integrations that improve efficiency and reporting.
Champion CRM as the single source of truth for pipeline, forecasting, and account management.