Revenue Operations Manager

Stord

About The Position

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. The Revenue Operations Manager is the operational backbone of Stord's GTM engine. Reporting to the Head of Revenue Operations, you will own the day-to-day execution of Stord's marketing and sales operations infrastructure, with a deep spike in marketing operations and HubSpot platform ownership. This is a hands-on role for someone who loves being in the tools. You are a HubSpot expert who can architect complex workflows, build and maintain attribution models, and keep the GTM tech stack running cleanly and efficiently. You are equally comfortable supporting a campaign launch and troubleshooting a broken lead routing workflow. You do not need a lot of direction to execute, and you take pride in building systems that just work. You will work closely with the Demand Generation, Customer Marketing, and Sales teams to ensure every program is properly instrumented, every lead is handled correctly, and every stakeholder has the data and reporting they need to make good decisions.

Requirements

4+ years of marketing operations or revenue operations experience in a high-growth B2B SaaS or tech-enabled services environment
Expert-level HubSpot proficiency: workflows, sequences, lead scoring, lifecycle management, custom objects, reporting, and integrations; HubSpot certifications strongly preferred
Solid working knowledge of Salesforce: able to build reports, manage data, and maintain basic workflows without relying on a dedicated Salesforce admin
Strong understanding of B2B demand generation fundamentals: campaign operations, lead management, nurture strategy, and pipeline attribution
Meticulous attention to detail; you catch data problems before they become reporting problems and take pride in a clean, well-structured database
Comfortable managing multiple workstreams simultaneously with strong project discipline and clear communication
Data-driven mindset; you use metrics to identify problems, surface opportunities, and continuously improve the operational infrastructure
High ownership mentality: you define structure where it does not exist and drive outcomes without waiting to be directed
Builds systems and processes that are clean, scalable, and reliable; takes pride in an infrastructure that runs without constant firefighting
Comfortable building and maintaining attribution models, funnel reports, and performance dashboards that give stakeholders accurate, actionable data
Works closely with Demand Generation, Customer Marketing, and Sales to understand their needs and translate them into operational solutions
Identifies and resolves issues before they affect the business; brings solutions, not just problems, to the Head of Revenue Operations
Comfortable in an environment where processes are still being defined; contributes to building the RevOps function alongside the Head of Revenue Operations

Nice To Haves

Solid Salesforce experience required; Salesforce Administrator certification a plus
Experience with GTM enrichment and intent tools such as Clay, Unify, ZoomInfo, or 6sense preferred
Familiarity with UTM management, attribution modeling, and multi-touch reporting in a B2B context
prior experience in ecommerce SaaS, logistics, fulfillment, or commerce-adjacent technology

Responsibilities

Own HubSpot day-to-day: workflows, lead scoring, lifecycle stages, segmentation, list management, and campaign operations
Build and maintain nurture and drip sequences in close partnership with the Customer Marketing Manager and Demand Generation team
Ensure all marketing programs are properly tracked, tagged, and attributed from first touch through closed won
Manage database health: enrichment, deduplication, suppression, and compliance with data privacy requirements
Own email deliverability: monitor sender reputation, manage unsubscribes, and enforce best practices across all outbound communications
Support campaign operations end-to-end: from UTM structure and form setup to post-campaign reporting and optimization
Maintain Salesforce data integrity in close partnership with the Head of Revenue Operations, including pipeline hygiene, field validation, and workflow automation
Build and maintain dashboards and reports in HubSpot and Salesforce that give Sales and Marketing leadership clear visibility into funnel performance
Support territory management, lead routing, and assignment rules as the Sales team grows and evolves
Assist with quota and forecasting data preparation for Sales leadership and executive reporting
Serve as the primary admin and power user for HubSpot across the Marketing and Sales teams
Manage integrations between HubSpot, Salesforce, and the broader GTM tech stack including enrichment, intent, and automation tools
Identify and flag gaps, redundancies, or inefficiencies in the tech stack and bring forward recommendations to the Head of Revenue Operations
Own onboarding and enablement for new tools and platform updates, ensuring the Marketing and Sales teams are trained and getting maximum value
Build and maintain the reporting infrastructure that tracks marketing and sales performance across the full funnel
Own multi-touch attribution modeling in HubSpot, ensuring Marketing has accurate visibility into channel and campaign contribution to pipeline
Develop and maintain dashboards for weekly, monthly, and quarterly GTM reviews
Monitor data quality across HubSpot and Salesforce and proactively address issues before they affect reporting or operations