Revenue Operations Manager II

Sinch • United States,

5d • $75,000 - $94,000 • Remote

About The Position

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! This role will be a critical in ensuring our sales incentive programs are executed flawlessly and efficiently. This role is 100% focused on operationalizing, enhancing, and running the processes that underpin our compensation programs. You will own the operational framework of the end-to-end commission process, from annual planning to monthly reporting, ensuring accuracy, timeliness, and scalability by partnering closely with key stakeholders.

Requirements

• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Experience in a highly analytical role focused on sales compensation, commission administration, or a related sales operations function.
• Advanced proficiency with Excel is required. Experience with Salesforce CRM is also required.
• Exceptional analytical and problem-solving skills, with a proven ability to work with large, complex datasets and maintain a high level of attention to detail.
• Strong project management skills with the ability to lead operational cadences and process improvement initiatives from start to finish.
• Excellent communication and cross-collaboration skills, with the ability to explain complex compensation mechanics clearly and concisely to various stakeholders.

Nice To Haves

• Direct experience with compensation management software (e.g., Xactly, Varicent, CaptivateIQ, Anaplan) is strongly preferred.

Responsibilities

• Lead the annual Sales Incentive Plan (SIP) planning and issuance process, coordinating with Sales Leadership, Finance, and HR to ensure timely and accurate plan rollout.
• Own and manage the operational cadence of the end-to-end sales compensation process. This includes establishing, running, and enhancing all related processes in close partnership with the calculation owners in FP&A.
• Develop, enhance, and operationalize new and existing processes to improve the efficiency, accuracy, and scalability of our compensation programs.
• Partner with FP&A to ensure the timeliness and accuracy of commission calculations by providing clean data inputs and managing the process flow. This individual may be asked assist with pay modeling and other analytical requests.
• Design, build, and maintain robust reporting and dashboards to track key compensation metrics, including quota attainment, earnings, commission accruals, and incentive plan performance.
• Serve as the primary subject matter expert for all compensation-related operations and processes, providing timely support and resolving inquiries from the sales team regarding their attainment and the mechanics of their compensation.
• Analyze the effectiveness of compensation plans, identifying trends, and providing data-driven insights to leadership on plan performance and potential improvements.
• Manage and ensure the integrity of compensation data across all relevant systems, including Salesforce and any dedicated compensation management platforms.
• Lead projects focused on improving the compensation technology stack, including system enhancements, integrations, and the automation of manual processes.

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• Variety of supplemental plans.
• Access to telehealth for all participants.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match for all participants.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Paid time off to support a volunteer program of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level