Revenue Operations Lead
About The Position
As our Revenue Operations Lead, you'll own the relationships and processes that keep our vendor and contractor operations running smoothly. You'll be the go-to person for a third-party vendor supporting our sales organization, the point of accountability for contractor and personnel administration, and the backup coverage when things get busy on CRM and case queue work. You'll also train and support a Revenue Operations Coordinator, serving as their point of escalation on vendor and contractor work. This role covers a lot of ground, and it's expected to grow as our vendor relationships and tools evolve. Your work directly shapes how reliably our vendors execute, how accurately our contractor and personnel data flows, and how well-supported your team is day to day.
Requirements
- Experience working with Salesforce or a comparable CRM
- A track record of managing your own workload with limited day-to-day oversight
- Experience handling complex or escalated issues and seeing them through to resolution
- Clear, professional written communication skills, especially for process documentation
- The ability to translate operational processes into documentation others can actually use
- A demonstrated ability to work well across teams and with external partners
- Some college coursework or equivalent hands-on experience
Nice To Haves
- Bachelor's degree
- Experience training others or providing instruction
- Experience evaluating others' work and giving constructive feedback
- Experience supporting or working alongside an outsourced or offshore team
- Curiosity about or hands-on experience using AI tools to improve day-to-day work
Responsibilities
- Serve as the primary point of contact for a third-party vendor handling administrative sales support, resolving escalated cases they can't complete.
- Lead quality reviews of vendor-completed work, track performance, and flag systemic issues to Revenue Operations leadership.
- Own the vendor-facing knowledge base and training materials, keeping them current as processes change.
- Train and onboard Revenue Operations Coordinators on vendor and contractor administration processes.
- Own the end-to-end contractor onboarding and offboarding process, including system access provisioning and removal.
- Be the go-to contact for contractors and hiring managers on access, status, and process questions.
- Own processing of on-staff, off-staff, and transfer requests, plus MMI and candidate travel logistics.
- Design, build, and maintain Salesforce reports and dashboards for Revenue Operations and Sales leadership.
- Provide backup coverage on CRM and case queue work during high-volume periods.
- Lead the annual territory update cycle, coordinating across Sales leadership and cross-functional partners to keep territory and account data accurate.
Benefits
- Health benefits coverage to qualifying same-sex and opposite-sex domestic partners
- Company bonus plan
- Medical insurance (HSA Qualified, EPO, and PPO plan options), HSA + Employer Contribution, vision insurance, and dental insurance
- Contributions to your 401(k) retirement account through Fidelity
- Paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day, Juneteenth, Indigenous Peoples' Day, Election Day, and more)
- Employee Assistance Program, Education Assistance Program, and Commuter Assistance
- 100% employer-paid life and AD&D insurance
- Mental health support through Headspace
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
