Revenue Operations Director

Knit Inc•New York, NY

35d•Hybrid

About The Position

We're hiring a GTM Revenue Operations Engineer to help us build an AI-driven, go-to-market engine from scratch. This is a team "first hire" role, where you will single handedly build our rev ops systems, providing hands-on work and strategic guidance to our sales, marketing, customer success, and finance functions. You will be responsible for architecting, maintaining, and optimizing the systems, processes, and reporting infrastructure to power Knit's growth. The expectation is the systems will be built from first principles thinking, with a heavy emphasis on automation, intelligence, and scale. Your work will be critical in helping our teams move faster and operate smarter to achieve our revenue goals.

Requirements

Expertise in Salesforce and working knowledge of 2-3 other GTM softwares (HubSpot, Apollo, etc.) to bring an informed, diverse perspective on best-in-class practices
Familiarity with AI-based tools/agents (e.g., ChatGPT, Claude, or custom agents)
5-8+ years of experience in RevOps, Sales Ops, or GTM Ops at a high-growth B2B SaaS company -- preferable at a Series A or B stage company
2-3+ years of experience with GTM planning (e.g., compensation design, territory management, quota modeling, and hiring/capacity planning)
Proven track record of shaping solutions with a consultative mindset across multiple functions, clarifying tradeoffs, anticipating needs and risks, and driving stakeholder consensus to maximize impact
Proven track record of presenting data-driven strategies and context to executive-level audiences and making informed domain-level decisions aligned with business priorities
Experience with prompt engineering to customize AI outputs for internal tools, reporting, and automation workflows
Strong data fluency: able to work with data teams, write SQL, and manipulate Business Intelligence dashboards (e.g., Looker, Tableau)
Systems thinker with a bias for automation and simplification

Responsibilities

Partner cross-functionally with the COO, Sales, Marketing, Customer Success, and Product to design and scale a best-in-class revenue operations system, evolving from current state to future state
Support Finance with reliable systems by ensuring CRM data integrity that enables accurate, dynamic revenue forecasting.
Partner with Sales & Finance to support compensation plan design ensuring accuracy and alignment with company goals
Enhance reporting and visibility by building dashboards and surfacing actionable insights across the funnel to empower Sales, Customer Success, and Executive decision-making
Streamline lead routing, opportunity management, and customer handoff processes across Marketing, Sales, and CS
Partner with GTM leaders on operational topics including territory and book-of-business design, quota assignments, and renewals planning
Act as a go-to resource for GTM leaders, providing insights and recommendations on operational challenges
Support leadership with ad hoc analysis, scenario modeling, and board-level reporting
Architect from scratch and maintain scalable GTM infrastructure, including CRM design and management, to ensure peak team performance and consistent access to accurate pipeline data
Drive continuous improvement of GTM systems through measurement, optimization, and automation-delivering efficiency gains across the organization
Leverage automation and AI tools (e.g., GPT-based assistants, workflow bots, reporting agents) to streamline lead routing, pipeline reporting, and campaign execution
Other duties as assigned [to be less than 10% of your overall job scope]