AAQ - Revenue Operations Director

All Career • Camden, NJ

12d • $115,000 - $125,000

About The Position

As a Herschend Family Entertainment property, Adventure Aquarium is in the business of creating memories worth repeating by greatly exceeding guest expectations, serving others, creating emotional connections, and seeking constant improvement. Stewardship, guest satisfaction, and team member satisfaction are our core areas of focus. We aim to be a great place to work for great people by leading with patience, kindness, humility, respect, unselfishness, forgiveness, truthfulness, and trust. Together, we will create emotional connections that will last a lifetime! Adventure Aquarium, A Herschend Family Entertainment Property, maintains a continuing policy of non-discrimination in employment. Herschend is an equal opportunity employer and complies with all applicable laws prohibiting discrimination based upon race, color, sex, age, religion, national origin, gender identity, sexual orientation, as well as any other category protected by law. Furthermore, it is our policy to provide equal opportunity to individuals with disabilities and protected veterans in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of non-discrimination shall include, but not be limited to, the following employment decisions and practices: recruiting, hiring, promotions, demotions or transfers, layoffs, recalls, terminations, rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Requirements

• Bachelor's Degree required in business or a related field.
• Minimum of 10 years of progressive experience in hospitality, for-profit attractions, theme parks, museums, or sports franchises, with leadership, operations, and revenue/retail responsibilities.
• Highly motivated with strong retail business acumen and exceptional leadership skills.
• An entrepreneurial spirit able to find opportunities and leverage them for gain.
• Ability to inspire and motivate property stakeholders towards a shared vision
• Ability to accept feedback and sell ideas that will improve the business
• Committed to the enjoyment of our guests, the success and development of our teams, and the collective good of the property.
• Business leadership demonstrated through patience, kindness, trust, unselfishness, truthfulness, forgiveness, dedication, and humility.
• Highly organized with strong verbal and written communication skills.
• Ability to work one weekend day per week and holidays.
• Ability to travel out-of-state two to three times per year for corporate meetings
• Advanced Microsoft Excel skills and quick adoption of technology
• Successful completion of pre-employment background check
• Allergies related to animals or plants, which might interfere with the ability to work, must be controlled by medications or protective equipment.
• Ability to speak, read, and write effectively in English
• Ability to operate a computer and keyboard
• Ability to sit and stand for extended periods of time

Responsibilities

• Develop, implement, and manage annual revenue plans to ensure business units deliver on targets.
• Revenue development and expense management of all retail business units: gift shop, photo, and lessee sales.
• Expense management of all front-of-house operating business units: guest services, guest experience/programming, safety, parking, and housekeeping.
• Management of food & beverage profit and loss for concessions and catering with third-party business partner Aramark.
• Provide ongoing monitoring and reporting of business unit performance and goal attainment.
• Recommend shifts in strategy and tactics to deliver on KPI goals and plan attainment consistently.
• Oversight of third-party partners, managed by subordinates: Front and back-of-house security, Sunstates Security Landscaping and snow removal, Elite Landscaping Housekeeping, Aramark Parking, LAZ
• Drive maximum revenue & profit potential through routine research and development of new revenue-generating concepts.
• Engage in strategic planning, positioning the revenue and operations departments to contribute towards and support long-term property goals.
• Bring a spirit of collaboration and service to the position, applying unique perspectives and insights to accomplish cross-functional objectives; cultivate opportunities for revenue growth and guest satisfaction from counterpart initiatives.
• Partner with the executive revenue team and divisional revenue leaders at other Herschend Enterprises properties to champion and employ best practices.
• Model a spirit of guest advocacy, serving as an unbiased, empathetic representative for guests and their needs.
• Translate guest needs and wishes into business/service opportunities by identifying and manifesting solutions.
• Deliver exceptional guest service, ensuring that service is friendly, prompt, informed, and exceeds customer expectations.
• Cultivate and lead a team of “guest-first” professionals who are others-focused, warm, and welcoming, and inspire the Aquarium Team to “create memories worth repeating.”

Benefits

• Base salary ranging from $115k-$125k with 25% annual bonus potential
• Comprehensive benefits plan through Cigna
• 2 weeks’ vacation, 1 week personal time, 1 week sick time, 8 paid holidays; all based on a full calendar year
• 401(k) with company match and Profit-Sharing Plan after 3 months of service
• Day one access to fully funded tuition and tuition assistance programs through our GROW U program
• Free admission and 24 General Admission tickets annually, to be used by family and friends
• Complimentary tickets to local attractions when available
• 30% Discount in our Retail and Photo areas and in-house food vendors
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees